ahfan Posted May 12, 2021 ID:1456458 Share Posted May 12, 2021 Tried canceling automatic renewal as they say but it says it can't because of an error so try again later but several days "later" still same scam. As a bonus in frustration, they won't give you a phone number to talk to anyone so you're left with nothing! I will just cancel the credit card. I will not recommend this product to anyone because it's just a scam to keep taking your money. Link to post Share on other sites More sharing options...
Porthos Posted May 12, 2021 ID:1456459 Share Posted May 12, 2021 For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Link to post Share on other sites More sharing options...
ahfan Posted May 12, 2021 Author ID:1456461 Share Posted May 12, 2021 6 minutes ago, Porthos said: For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Yeah, same old crap! I TRIED that and it always the same old non-information. Your response just reinforces the fact that your company is a scam. Link to post Share on other sites More sharing options...
Porthos Posted May 12, 2021 ID:1456467 Share Posted May 12, 2021 1 minute ago, ahfan said: I TRIED that and it always the same old non-information. If you have the ticket number from the support request we can get it escalated. 2 minutes ago, ahfan said: Your response just reinforces the fact that your company is a scam. Sorry you feel that way. I was just passing the proper contact info for support. FYI, By purchasing a subscription to Malwarebytes, It is part of the agreement for auto billing. Not a scam as all subscriptions to all products auto bill, Support can remove automatic billing or refund your purchase if you wish, your choice but the link to it I offered is the only solution available when the self service portal fails.. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 12, 2021 Root Admin ID:1456473 Share Posted May 12, 2021 Hello @ahfan Sorry you're having issues with the system. I have sent a request to Consumer Support to review and assist with your ticket 3459923 Thank you 1 1 Link to post Share on other sites More sharing options...
ahfan Posted May 12, 2021 Author ID:1456479 Share Posted May 12, 2021 33 minutes ago, Porthos said: If you have the ticket number from the support request we can get it escalated. Sorry you feel that way. I was just passing the proper contact info for support. FYI, By purchasing a subscription to Malwarebytes, It is part of the agreement for auto billing. Not a scam as all subscriptions to all products auto bill, Support can remove automatic billing or refund your purchase if you wish, your choice but the link to it I offered is the only solution available when the self service portal fails.. Yeah well once again your comments are useless. I have done everything their site says to do and nothing works. It's a big run-around. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 12, 2021 Root Admin ID:1456480 Share Posted May 12, 2021 There is no runaround. Someone will reach out and assist you today. Thank you again 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 12, 2021 Root Admin ID:1456536 Share Posted May 12, 2021 I'm told the issue has been resolved. If that's not true or you need anything else please let us know. Take care and have a wonderful rest of your week @ahfan Thank you 1 Link to post Share on other sites More sharing options...
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