roxlock.com trojan Malwarebytes Support Tool, Support Report

[jonalist]

Attacking my browser, attempts at outbound almost every time I access a site esp Malwarebytes. I want it removed so I installed Malwarebytes, last member that covered this subject was Maurice Naggar, here: https://is.gd/HZzg8m. He suggested I install the support tool in his post and upload the resulting ZIP File to the forum, said that he was not on 24/7.

Quarantined-Malware.AI.2706407661(05-09-21).txt mbst-grab-results.zip

[Maurice Naggar]

Hi. 

My name is Maurice. This is your first post on this forum. Right ?

Please only use the EDGE browser for duration.

[Maurice Naggar]

Close / Exit Firefox & any other web browser before the point where you click on next 'scan' by Malwarebytes.

 

In Malwarebytes for Windows program, we want to do a special scan.

Click Settings ( gear icon) at the top right of Malwarebytes window. We want to see the SETTINGS window.

 

Then click the Security tab.   

 

Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON 👈

 

Click it to get it ON if it does not show a blue-color

 

Next, click the small x on the Settings line to go to the main Malwarebytes Window.

 

Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

 

You can actually click ( tick ) the topmost left check-box on the very top line to get ALL lines ticked ( all selected). 👈

🔻

Then click on Quarantine selected.

Then, locate the Scan run report; export out a copy; & then attach in with your reply.

 

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

We will do more, later. 

[Maurice Naggar]

By the way, Block notice messages mean that Malwarebytes web protection is keeping your Firefox , other web browsers, and your pc safe.

Does not mean a actual infection exists onboard. The pest is out on the web.

Here are what is being blocked.

Any outbound or inbound attempt to roxlock.com

[jonalist]

2 hours ago, Maurice Naggar said:

Hi. 

My name is Maurice. This is your first post on this forum. Right ?

Please only use the EDGE browser for duration.

Yes Sir, actually main problem I have currently.

[Maurice Naggar]

Please, do all that I listed before, on this post 

https://forums.malwarebytes.com/topic/273957-roxlockcom-trojan-malwarebytes-support-tool-support-report/?do=findComment&comment=1455797

 

 

That is a key first step on this journey. More will follow later.

 

[jonalist]

I installed the Malwarebytes extension on Firefox, I do not know any other browser that it can be installed, Is OK to try Microsoft Edge, is there a extension to install in it?

[jonalist]

I forgot to ask if it would be OK to leave Firefox open then use the other browser?

[jonalist]

Exiting browser, MS Edge up.

[Maurice Naggar]

We need to complete the special scan, pronto.

I asked that you Close Firefox during the time of the scan.

Yes, it is fine to use EDGE

[Maurice Naggar]

Hi @jonalist

I hope you are doing well. I have not heard back from you in several days.

[Maurice Naggar]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

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