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Please help installation Issue

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Hi all im new to site but desperate for some help with installing malwarbytes. i used it years ago on different laptop so thought i would give it another try. ive dont have another antivirus running on laptop except windows defender. ive tried running super antispyware in safe mode but found nothing. ive tried malwarebytes repair tool.  im not sure what else i can d o can someone point me in right direction or should i just give up im quite tech savvy but this has me stumped ive attached the error message i get. Ive also ran the logfile thing in malwarebytes repair tool and added the results


sorry for all the files but was unsure what to post





AdwCleaner[C00].txtAddition_07-05-2021 20.20.54.txtmbst-stub-results.txtsetupapi.dev.20201213_170759.logPFRO.logsetupapi.dev.logmb-support-log.txtFRST.txtAddition.txtFRST_07-05-2021 20.20.54.txtAdwCleaner[S00].txtmbsetup.logSetup Log 2021-05-07 #001.txtmb_errors7380.logmbst-check-results.txtmbst-fix-results.txt


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  • Root Admin

Hello @stumann73

Please temporarily uninstall the following. Go to Control Panel, Programs, Programs and Features

  • IObit Uninstaller 10
  • MaskVPN
  • SUPERAntiSpyware
  • VPNClient

Then temporarily change your DNS to Google Public DNS


Then restart the computer and run the following fix


WARNING!! DO NOT run the following fix until after you have uninstalled all of the above items first.



Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.




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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



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