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Website incorrectly categorised as blocked due to a Trojan


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Hello,

one of our customers informed us that he is getting a Trojan warning when visiting our company's website while using Malwarebytes. 

We installed the trial version of Malwarebytes to check this and got the same result with all browsers. Our IT support team and our website provider Ionos.de both checked the website with various tools and antivirus scanners and didn't detect any malware or malicious content.

Could you please review the site and remove it from the blacklist? If you detect any other problems we didn't tackle, please inform us, so that we can fix it.

 

This is the eventlog:

Malwarebytes
www.malwarebytes.com

-Protokolldetails-
Datum des Schutzereignisses: 06.05.21
Uhrzeit des Schutzereignisses: 11:48
Protokolldatei: 4349b23e-ae50-11eb-b46e-2cf05d086911.json

-Softwaredaten-
Version: 4.3.3.116
Komponentenversion: 1.0.1292
Version des Aktualisierungspakets: 1.0.40165
Lizenz: Testversion

-Systemdaten-
Betriebssystem: Windows 10 (Build 19042.928)
CPU: x64
Dateisystem: NTFS
Benutzer: System

-Einzelheiten zu blockierten Websites-
Bösartige Website: 1
, C:\Users\Korrektur31\AppData\Local\Programs\Opera\72.0.3815.320\opera.exe, Blockiert, -1, -1, 0.0.0, , 

-Website-Daten-
Kategorie: Trojaner
Domäne: www.desh-datenservice.de
IP-Adresse: 217.160.0.58
Port: 443
Typ: Ausgehend
Datei: C:\Users\Korrektur31\AppData\Local\Programs\Opera\72.0.3815.320\opera.exe

(end)

 

Thank you!

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  • Staff
50 minutes ago, DCook said:

Hello,

one of our customers informed us that he is getting a Trojan warning when visiting our company's website while using Malwarebytes. 

We installed the trial version of Malwarebytes to check this and got the same result with all browsers. Our IT support team and our website provider Ionos.de both checked the website with various tools and antivirus scanners and didn't detect any malware or malicious content.

Could you please review the site and remove it from the blacklist? If you detect any other problems we didn't tackle, please inform us, so that we can fix it.

 

This is the eventlog:

Malwarebytes
www.malwarebytes.com

-Protokolldetails-
Datum des Schutzereignisses: 06.05.21
Uhrzeit des Schutzereignisses: 11:48
Protokolldatei: 4349b23e-ae50-11eb-b46e-2cf05d086911.json

-Softwaredaten-
Version: 4.3.3.116
Komponentenversion: 1.0.1292
Version des Aktualisierungspakets: 1.0.40165
Lizenz: Testversion

-Systemdaten-
Betriebssystem: Windows 10 (Build 19042.928)
CPU: x64
Dateisystem: NTFS
Benutzer: System

-Einzelheiten zu blockierten Websites-
Bösartige Website: 1
, C:\Users\Korrektur31\AppData\Local\Programs\Opera\72.0.3815.320\opera.exe, Blockiert, -1, -1, 0.0.0, , 

-Website-Daten-
Kategorie: Trojaner
Domäne: www.desh-datenservice.de
IP-Adresse: 217.160.0.58
Port: 443
Typ: Ausgehend
Datei: C:\Users\Korrektur31\AppData\Local\Programs\Opera\72.0.3815.320\opera.exe

(end)

 

Thank you!

Hello, thanks for bringing this to our attention. We've reviewed the site again and have determined it no longer warrants being blocked so we've disabled the block in our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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