Jump to content

Recommended Posts

I have noticed the service is hogging a considerable amount of memory.  When I look at my resources it is one of the top items using a considerable amount of memory.  Is there anything I can do to fix this?  I am running windows 10 64 bit.

Link to post
Share on other sites

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

i am facing the same problem. i hv 3 Windows 2012 servers running the MalwareBytes.

in normal condition, the CPU and memory usage hits 50% or less.

but when i try to launch MalwareBytes Program to view the Exclusion List, the CPU and memory will hit close to 100% and it stays there until all my server applications stopped responding.

it caused me a lot of problem until i stopped the services.

really appreciate if anyone here can tell me why the thing happens.

 

Screenshot 2021-05-06 at 10.52.00 PM.png

Link to post
Share on other sites

  • Staff

Greetings,

As long as you don't run out of RAM totally, having applications use large amounts of RAM should not impact your system's performance.  This is because modern systems typically have more RAM than systems in the past, and CPU cycles, not RAM, actually determine system responsiveness and performance.  I recommend reading up on the subject in the following articles if you wish to find out more:

    - https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/
    - https://linux-mm.org/Low_On_Memory

With that said, if you are also seeing a lot of CPU usage by MBAMService, it is possible that it is running a scheduled scan in the background.  This can often occur because by default the scan scheduler is configured to run a scan around 2~3AM; a time during which the system may not be running, and it is configured to run the scan as soon as possible if the scan was missed, meaning the scan may often end up running as soon as the system starts up the following day, resulting in a lot of CPU and RAM usage in the background.

This can be addressed by changing the time for the scheduled scan to occur, or configuring the scan not to run later if it was missed.  Details on configuring scheduled scans can be found in this support article if needed.

With all of that said, if Malwarebytes is affecting your system's performance or if it is using an unusually large amount of CPU or RAM, please let us know and we will take a look to see what might be causing the issue.  The amount of RAM used by Malwarebytes running in the background can vary depending on a lot of factors, but typically falls somewhere between 30,000K and 400,000K, potentially rising up to 1,000,000K or more if a scan is running.

Link to post
Share on other sites

1 minute ago, tehhanvoon said:

i am facing the same problem. i hv 3 Windows 2012 servers running the MalwareBytes.

The stand alone consumer version of Malwarebytes is not supported on server OS's

Link to post
Share on other sites

  • Staff
4 minutes ago, tehhanvoon said:

i am facing the same problem. i hv 3 Windows 2012 servers running the MalwareBytes.

in normal condition, the CPU and memory usage hits 50% or less.

but when i try to launch MalwareBytes Program to view the Exclusion List, the CPU and memory will hit close to 100% and it stays there until all my server applications stopped responding.

it caused me a lot of problem until i stopped the services.

really appreciate if anyone here can tell me why the thing happens.

 

Screenshot 2021-05-06 at 10.52.00 PM.png

As Porthos indicated above, the consumer version of Malwarebytes is not designed to run on server operating systems.  Info on the versions of Malwarebytes designed for servers can be found at the following links:

https://www.malwarebytes.com/business/endpoint-protection/server-security/
https://www.malwarebytes.com/business/edr/server-security/

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.