Memory hog

[JimBoden]

I have noticed the service is hogging a considerable amount of memory.  When I look at my resources it is one of the top items using a considerable amount of memory.  Is there anything I can do to fix this?  I am running windows 10 64 bit.

[Malwarebytes]

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[Porthos]

3 hours ago, JimBoden said:

When I look at my resources it is one of the top items using a considerable amount of memory. 

What do you consider considerable?

[tehhanvoon]

i am facing the same problem. i hv 3 Windows 2012 servers running the MalwareBytes.

in normal condition, the CPU and memory usage hits 50% or less.

but when i try to launch MalwareBytes Program to view the Exclusion List, the CPU and memory will hit close to 100% and it stays there until all my server applications stopped responding.

it caused me a lot of problem until i stopped the services.

really appreciate if anyone here can tell me why the thing happens.

 

[exile360]

Greetings,

As long as you don't run out of RAM totally, having applications use large amounts of RAM should not impact your system's performance.  This is because modern systems typically have more RAM than systems in the past, and CPU cycles, not RAM, actually determine system responsiveness and performance.  I recommend reading up on the subject in the following articles if you wish to find out more:

    - https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/
    - https://linux-mm.org/Low_On_Memory

With that said, if you are also seeing a lot of CPU usage by MBAMService, it is possible that it is running a scheduled scan in the background.  This can often occur because by default the scan scheduler is configured to run a scan around 2~3AM; a time during which the system may not be running, and it is configured to run the scan as soon as possible if the scan was missed, meaning the scan may often end up running as soon as the system starts up the following day, resulting in a lot of CPU and RAM usage in the background.

This can be addressed by changing the time for the scheduled scan to occur, or configuring the scan not to run later if it was missed.  Details on configuring scheduled scans can be found in this support article if needed.

With all of that said, if Malwarebytes is affecting your system's performance or if it is using an unusually large amount of CPU or RAM, please let us know and we will take a look to see what might be causing the issue.  The amount of RAM used by Malwarebytes running in the background can vary depending on a lot of factors, but typically falls somewhere between 30,000K and 400,000K, potentially rising up to 1,000,000K or more if a scan is running.

[Porthos]

1 minute ago, tehhanvoon said:

i am facing the same problem. i hv 3 Windows 2012 servers running the MalwareBytes.

The stand alone consumer version of Malwarebytes is not supported on server OS's

[tehhanvoon]

Just now, Porthos said:

The stand alone consumer version of Malwarebytes is not supported on server OS's

it means i bought the wrong license?

[exile360]

4 minutes ago, tehhanvoon said:

i am facing the same problem. i hv 3 Windows 2012 servers running the MalwareBytes.

in normal condition, the CPU and memory usage hits 50% or less.

but when i try to launch MalwareBytes Program to view the Exclusion List, the CPU and memory will hit close to 100% and it stays there until all my server applications stopped responding.

it caused me a lot of problem until i stopped the services.

really appreciate if anyone here can tell me why the thing happens.

 

As Porthos indicated above, the consumer version of Malwarebytes is not designed to run on server operating systems.  Info on the versions of Malwarebytes designed for servers can be found at the following links:

https://www.malwarebytes.com/business/endpoint-protection/server-security/
https://www.malwarebytes.com/business/edr/server-security/

[Porthos]

7 minutes ago, tehhanvoon said:

it means i bought the wrong license?

That is correct.

Info on the versions of Malwarebytes designed for servers can be found at the following links:

https://www.malwarebytes.com/business/endpoint-protection/server-security/
https://www.malwarebytes.com/business/edr/server-security/