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Reporting False Detection of files of our Max Secure products on Virustotal

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You are incorrectly detecting 65 files of our Max Secure Products as Malware from yesterday. We have a large number of retail and business customers using this product. This product has been around for more than 15 years and is definitely not Malware, it is a legitimate  program.

Could you tell us why are you detecting these files and if there is anything we can do to stop detection.

Detection : PUP.Optional.MaxSecureSoftware

I will appreciate if you can remove these from your malware database and detection as quickly as possible, it is causing reputation damage to our company.

I have attached some of the sample files:

Max Secure Support Team


Edited by AdvancedSetup
corrected font issue
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