Reporting False Detection of files of our Max Secure products on Virustotal

[MaxSecureTotalSecurity]

Hello,

You are incorrectly detecting 65 files of our Max Secure Products as Malware from yesterday. We have a large number of retail and business customers using this product. This product has been around for more than 15 years and is definitely not Malware, it is a legitimate  program.

Could you tell us why are you detecting these files and if there is anything we can do to stop detection.

Detection : PUP.Optional.MaxSecureSoftware

I will appreciate if you can remove these from your malware database and detection as quickly as possible, it is causing reputation damage to our company.

I have attached some of the sample files:

 

Regards,

 

Max Secure Support Team

max.rar

Edited May 6, 2021 by AdvancedSetup
corrected font issue

[miekiemoes]

Hi,

Please see here for PUP detections and delistings, if you want to dispute: PUP.Optional listings and disputes - File Detections - Malwarebytes Forums