Trojan detected from reputable audio software developer

[Thomas57]

I'm using UVI Portal (it's a installer/downloader from UVI) to download and manage my audio products from UVI.
I'm getting these messages from Malware Bytes that it has blocked a website with a trojan (see attachments).
Malware Bytes Export.txt

A similar issue is described in this thread from Malware Bytes forum:
https://forums.malwarebytes.com/topic/259296-uvi-portal-going-out-to-trojan-website-blocked/

I have contacted support from UVI. They state that it's due to the torrent protocol they use to download, and that a user who is seeding must also be seeing an infected file. They also claim that I am at no risk because UVI portal checks for file integrity before installing.

However, I'm getting these blocked trojan messages when I'm simply opening UVI Portal and have it running without downloading anything. The program should just be idle waiting for me to use it to download and install a UVI product, but I'm getting these messages anyways.

Can someone explain to me why this might be happening and if I am at any risk?

UVI support assures me that there is no risk, but I don't understand why UVI Portal is trying to access these IPs and what it would gain if the connection was made. Also, would there be any risk if connection was made?

I hope someone can help, because right now I don't feel safe using UVI.
All programs are legally bought and installed from the vendors, of course.

[Malwarebytes]

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[exile360]

Greetings,

Seeing blocks when using a peer-to-peer (P2P) application such as one which uses the Bittorrent protocol is typical since IP addresses are often shared between multiple sites, meaning that even though what you are downloading may be completely harmless, other sites/domains hosted on the same IP addresses may contain malicious content.  Since the risk of infection is very low through connections from your peer-to-peer app you may exclude it from Web Protection using the method described under the Allow an application to connect to the Internet section of this support article.

Excluding its main executable which is indicated in the web block notifications from Malwarebytes should be sufficient, this way your web browser and other at-risk web facing applications will still be protected.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

[Thomas57]

Thanks for the reply and clarification!
I'll do that.

[Thomas57]

However, I still don't understand why these warning would display when I'm not even using UVI portal to download anything?
They pop up when I simply open the program.

[exile360]

Likely because the program is connecting to those servers, possibly to establish and/or check connectivity.  I can't say for certain and you'd have to contact the program's developers or support to find out for sure, but that would be my guess.

[Thomas57]

On 5/8/2021 at 9:04 PM, exile360 said:

Likely because the program is connecting to those servers, possibly to establish and/or check connectivity.  I can't say for certain and you'd have to contact the program's developers or support to find out for sure, but that would be my guess.

Okay, I'm in contact with them. I would like to get your confirmation that this is very likely not an issue. It seems like that is the case.
Thanks for the help!

[exile360]

Given that the application uses peer-to-peer protocols to function, no, it shouldn't be an issue as far as security is concerned.

[Thomas57]

15 hours ago, exile360 said:

Given that the application uses peer-to-peer protocols to function, no, it shouldn't be an issue as far as security is concerned.

Even without Malware Bytes blocking it, right?

[exile360]

Yes, that's correct.

[Craigeepoo]

Hello Thomas57 and exile360....For what it's worth, I too am having the EXACT SAME ISSUE with Trojan warning pop-ups when trying to update my UVI PORTAL.

Thanks for the information. It's good to know I'm not alone.

[Porthos]

Many software programs are now using p2p protocols.

From of course torrent software, games, software updaters as well. It saves them the bandwidth cost of hosting everything. You have become their file host.

Edited June 8, 2021 by Porthos