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Cannot change my email address in my profile


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I have read this: https://support.malwarebytes.com/hc/en-us/articles/360038522894-Change-my-email-address-in-My-Account

 

... but that does not work because the email address field is greyed out, and cannot be altered. The only option I have is to change my password, but that's it. I also cannot add a recovery email because that is greyed out as well. 

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22 minutes ago, Freerider said:

I have read this: https://support.malwarebytes.com/hc/en-us/articles/360038522894-Change-my-email-address-in-My-Account

 

... but that does not work because the email address field is greyed out, and cannot be altered. The only option I have is to change my password, but that's it. I also cannot add a recovery email because that is greyed out as well. 

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

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