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False/Positive removal steps


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Website:  www.FamilyTreeMagazine.com

Reported incident from customer: Every page I connect with in FamilyTree causes Malwarebytes to block livechatinc.com as malware

Review from Family Tree:  There's no evidence that the site is still loading the livechatinc.com code, so I suspect what is happening here is that Malwarebytes (properly) flagged the site as an issue when it was an issue, but have not updated their systems now that the issue has been solved.

How do we get the false/positive removed?

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50 minutes ago, HollySan said:

Website:  www.FamilyTreeMagazine.com

Reported incident from customer: Every page I connect with in FamilyTree causes Malwarebytes to block livechatinc.com as malware

Review from Family Tree:  There's no evidence that the site is still loading the livechatinc.com code, so I suspect what is happening here is that Malwarebytes (properly) flagged the site as an issue when it was an issue, but have not updated their systems now that the issue has been solved.

How do we get the false/positive removed?

Hello, thanks for bringing this to our attention. We've reviewed the site again and have determined it no longer warrants being blocked so we've removed it from our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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