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Trojan.TechSupportScam pointing to Google Crome - Not Quarantined by MBAM


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These 2 files were not quarantined following the weekly scan of Malwarebytes Premium paid annual license installed in the last 30 days. Any idea why this is happening? I will log into the customers computer tomorrow to capture the full log file.

Trojan.TechSupportScam, C:\USERS\JEFFHALE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Removal Failed, 302, 929120, 1.0.39903, , ame, , 1CFA903D80E3445A729BB8779A9574C5, 29249F9E7A1249E08CFAFAEEB5B141695E28107AA49F4B210959D4349926BD45

Trojan.TechSupportScam, C:\USERS\JEFFHALE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Removal Failed, 302, 929122, 1.0.39903, , ame, , 1CFA903D80E3445A729BB8779A9574C5, 29249F9E7A1249E08CFAFAEEB5B141695E28107AA49F4B210959D4349926BD45

Scan results

-Scan Summary-

Scan Type: Threat Scan

Scan Initiated By: Scheduler

Result: Completed

Objects Scanned: 277362

Threats Detected: 2

Threats Quarantined: 0

Time Elapsed: 3 min, 46 sec

-Scan Options-

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Enabled

Heuristics: Enabled

PUP: Detect

PUM: Detect

-Scan Details-

Process: 0

(No malicious items detected)

Module: 0

(No malicious items detected)

Registry Key: 0

(No malicious items detected)

Registry Value: 0

(No malicious items detected)

Registry Data: 0

(No malicious items detected)

Data Stream: 0

(No malicious items detected)

Folder: 0

(No malicious items detected)

**Please advise of any further remediation efforts needed?

Thanks!

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