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I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply


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15 minutes ago, Kenshin7311 said:

Fresh Windows install/Desktop system

It is not fresh as you have Private Internet Access installed.

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Private Internet Access.

Here is a possible workaround

Switch Private Internet Access from OpenVPN to WireGuard and enable option “Use small packets”

Update PIA to the latest version v2.7.1+

Turn VPN off

Switch from OpenVPN to WireGuard

Enable "Use small pockets"

Turn VPN on

Restart browser




Thank you

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Just now, Kenshin7311 said:

changing PIA (V2.81) to Wireguard/SmallPackets seems to have fixed the startup BSOD. Thank you.

Glad to hear, Be sure you do not install any of the other software on the KB article I listed for best compatibility.


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