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SG INO 6S Smartphone Same trojan as Gigaset with pre-installed Update app


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Hi, I am facing since mid March same infection as Gigaset-Siemens users: my pre-installed update app keeps pushing 'gem', 'smart', and 'xiaoan' trojan. My Whatsapp account has also been blocked. My phone is SG INO 6S. Thank you for any help you can provide.

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  • Staff

Hi @Dgedg,

Have you already followed the guidance posted here

If you could send an Apps Report, I can make sure we are detecting everything.

To send an Apps Report with Malwarebytes for Android use the following instructions.

  1. Open the Malwarebytes for Android app.
  2. Tap the Menu icon.
  3. Tap Your apps.
  4. Tap three lines icon in upper right corner.
  5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwarebytes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

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