SBOps Posted April 22, 2021 ID:1452739 Share Posted April 22, 2021 (edited) Hello, Please review https://www.shiva.com/ ASAP for false-positive results. Malwarebytes started blocking this site yesterday afternoon and we have found no evidence of any trojan on the site. Thank you, NS - COO, shiva.com Edited April 22, 2021 by AdvancedSetup corrected font issue Link to post Share on other sites More sharing options...
Staff TeMerc Posted April 22, 2021 Staff ID:1452749 Share Posted April 22, 2021 1 hour ago, SBOps said: Hello, Please review https://www.shiva.com/ ASAP for false-positive results. Malwarebytes started blocking this site yesterday afternoon and we have found no evidence of any trojan on the site. Thank you, NS - COO, shiva.com Hello- We're reviewing this site and will reply once the review is complete, thanks for your patience Link to post Share on other sites More sharing options...
SBOps Posted April 22, 2021 Author ID:1452766 Share Posted April 22, 2021 Thank you TeMerc. Would you have an ETA on this? Link to post Share on other sites More sharing options...
SBOps Posted April 23, 2021 Author ID:1452835 Share Posted April 23, 2021 Please advise ASAP as this causing our clients and our customers major issues in accessing our sites and platforms. If you have legitimate reason to block the site, please advise what is the nature, name, and location of the malicious code that has been found as we have done a code review and do not find anything. I am available to speak on the phone regarding this if that is a more effective form of communication rather than doing this over public forums. Please email my user account privately if needed. Please advise immediately. Thank you. Link to post Share on other sites More sharing options...
Staff JPopovic Posted April 23, 2021 Staff ID:1452853 Share Posted April 23, 2021 Hello, @TeMercwill get back to you shortly. Thank you for your understanding! Link to post Share on other sites More sharing options...
SBOps Posted April 23, 2021 Author ID:1452874 Share Posted April 23, 2021 Hello @TeMerc and @JPopovic , This is a truly unreasonable amount of time to await your response for such a critical, business interrupting event. Either, this is a False Positive and should be removed at once, or your should provide what your findings are that indicate that there is a credible threat so that we can further investigate to remove. Please respond to me immediately, either to my Malwarebytes User Inbox or directly via email to my address on-file, and NOT on through this forum. We appreciate your assistance and expect to hear from you immediately to bring this to resolution. Thank you, NS Link to post Share on other sites More sharing options...
SBOps Posted April 23, 2021 Author ID:1453003 Share Posted April 23, 2021 Per private message, this block has been removed. Would any moderator be able to tell us if the database update has been released and with which Update Package Version so we can verify? Link to post Share on other sites More sharing options...
Porthos Posted April 23, 2021 ID:1453005 Share Posted April 23, 2021 4 minutes ago, SBOps said: Would any moderator be able to tell us if the database update has been released Takes about 4 hours from the time you informed of the unblocking. Link to post Share on other sites More sharing options...
Porthos Posted April 24, 2021 ID:1453007 Share Posted April 24, 2021 The following database has the update. Link to post Share on other sites More sharing options...
thisisu Posted April 24, 2021 ID:1453028 Share Posted April 24, 2021 37 minutes ago, Porthos said: The following database has the update. Thank you. This was fixed but we were having issues getting database updates out today as well. Sorry for the delay Link to post Share on other sites More sharing options...
SBOps Posted April 24, 2021 Author ID:1453041 Share Posted April 24, 2021 Thank you both for this update. We will verify and advise if anything further is needed. Link to post Share on other sites More sharing options...
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