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malwarebytes scan file system hangs randomly


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Every scan hangs randomly once the files system scan starts, it finishes after a few minutes, the scan duration time continues to run, the HD temperature goes up to 53°C.

I added the mbst-grab results. I also used the clean option but it did not help, ran sfc /scannow : no integrity violation.

Thanks for looking to it.

mbst-grab-results.zip

Edited by arleetel
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  • Staff

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  • Root Admin

Hello @arleetel

Unfortunately Malwarebytes has known compatibility problems with Kaspersky products as indicated in this support article

You might try adding file and folder exclusions into both products and see if that helps but trying to run both products at the same time is probably going to be difficult to prevent issues.

You could also try temporarily disabling Kaserpsky when doing a scan with Malwarebytes

I'd also recommend you do a Disk Check

From an Elevated Admin Command Prompt you can copy/paste the following and press the Enter key and then restart the computer to let the disk check run

ECHO Y|CHKDSK C: /F

 

 

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Thank you for your reply.

I already did a checkdisk through properties C:\ drive : no errors.

To be sure I repeated it today with the command your mentioned : scanning and repairing 100% complete.

I know that there were incompatibilities with kaspersky in the past, this time it is not the culprit, before excluding everything I did an mbam scan with Kaspersky disabled, same thing occurred: it stops a little bit further than before but it still stops. I have 2 other computers and a laptop also with Kaspersky and malwarebytes together, so far I had no problems with the scans, it must be something else, I think.

I added the log file of the scan.

 

log file detection mbam 20.04.21.txt

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What happens if you turn off rootkit scanning? Rootkit scanning is not needed on every scan and is actually not recommended.

Also rootkit scanning is not enabled by default.

Edited by Porthos
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Thanks, with the rootkit scan disabled, the scan is finished without stopping.

Kaspersky is actually doing a rootkit scan every 24 h.

I would say it is solved for now (I'm never too optimistic when computers are concerned).

  • Thanks 1
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Thanks for your reply.

I might try that later on, for the moment it is working all right with the malwarebytes rootkit scan disabled. The thing is that on the other computers I don't have that problem, same system Windows 10 19042.928.

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