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Malwarebytes wont start up anymore after cold boot


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Everytime i start my pc malwarebytes wont start up anymore i have to reboot my pc again to actually start it up i already did a clean install using the support tool from malwarebytes.

Nothing is changed what i know so far, is this a known issue ? startup and early protection is on aswell but sometimes malwarebytes wont start up by default anymore have to manuelly reboot my pc to see the icon. in the taskbar.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
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  15. Malwarebytes for Windows will open once the installation completes successfully.

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Thanks in advance for your patience.

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28 minutes ago, D4rKy said:

is this a known issue ?

Not that I am aware of. Also please stop posting in other users topics. Each computer is different.

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

 

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Posted (edited)

I am sorry here are the zipfiles i have fast start-up on but i always had it one never had problems with that. 

 

Edited by D4rKy
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55 minutes ago, D4rKy said:

malwarebytes wont start up by default anymore have to manuelly reboot my pc to see the icon. in the taskbar.

I suggest turning off fast startup in Windows. Then restart. The cold boot you refer to is not an actual cold boot with fast start on.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

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Posted (edited)

I will try that but yeah malwarebytes wont show for me if i turn the pc on after its off for a while, because its super fast then when its in windows. @Porthos are the logs alright ?

Edited by D4rKy
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1 minute ago, D4rKy said:

wont show for me if i turn the pc on after its off for a while

Because with fast start on, your computer is not actually off. It is in a hybrid sleep mode.

Malwarebytes shows being on in your log.

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Posted (edited)

I will keep this thread updated for a few days and see how it goes with the malwarebytes icon gotte test some more while fast start up is off thank u.

Edited by D4rKy
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