MSteven Posted April 16, 2021 ID:1451737 Share Posted April 16, 2021 Hi, Two days ago, with a great support from Malwarebytes Staff. I had subscribed Malwarebytes for 2 years and installed it in my desktop. It works very well and I am very happy with it. Today I have just installed Malwarebytes and do not know if Malwarebytes works well in my laptop. Please check for me if there are any malicious programs in my laptop. Attached is mbst-grab-results.zip file. Thank you mbst-grab-results.zip Link to post Share on other sites More sharing options...
Maurice Naggar Posted April 17, 2021 ID:1451869 Share Posted April 17, 2021 Hello. Not real clear as to what your current concern is all about. But let me suggest you do one scan with Adwcleaner to check for adwares. First download & save it https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner Then do a scan with Adwcleaner https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean Attach the clean log. Link to post Share on other sites More sharing options...
Maurice Naggar Posted April 17, 2021 ID:1451899 Share Posted April 17, 2021 Notes:. As to your support tool report, it shows that Malwarebytes for Windows is running & protecting your system in Trial mode. The trial ends 2 weeks after the install, unless you get a Premium license. The program had found & removed some adwares related P U P on Chrome browser. Link to post Share on other sites More sharing options...
MSteven Posted April 19, 2021 Author ID:1452066 Share Posted April 19, 2021 Hi Maurice, Many thanks for your help. Here are 2 log files after scanning Adwcleaner. Would you kindly have a look and let me know what should I do? Kind Regards, Steven AdwCleaner[C01].txt AdwCleaner[S01].txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted April 19, 2021 ID:1452084 Share Posted April 19, 2021 Hello. Thank you. There needs to be one Machine RESTART. . Also. Do Option One of this article so that Windows is set to SHOW all folders & files https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html . In Malwarebytes for Windows program, we want to do a special scan. Click Settings ( gear icon) at the top right of Malwarebytes window. We want to see the SETTINGS window. Then click the Security tab. Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON 👈 Click it to get it ON if it does not show a blue-color . Next, click the small x on the Settings line to go to the main Malwarebytes Window. Next click the blue button marked Scan. When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. You can actually click ( tick ) the topmost left check-box on the very top line to get ALL lines ticked ( all selected). 👈 🔻 Then click on Quarantine selected. Then, locate the Scan run report; export out a copy; & then attach in with your reply. See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4 Cheers. 1 Link to post Share on other sites More sharing options...
MSteven Posted April 19, 2021 Author ID:1452118 Share Posted April 19, 2021 Hi Maurice, Thank you for your prompt reply. Attach is a copy of report with scan for rootkits as you instructed. Thanks again, Steven export report.txt Link to post Share on other sites More sharing options...
Solution Maurice Naggar Posted April 19, 2021 Solution ID:1452136 Share Posted April 19, 2021 (edited) Chrome was involved. So it takes extra steps. Pup.optional.ask adwares was found & removed. See this link to a post of mine. Do all 6 steps listed there. https://forums.malwarebytes.com/topic/270892-when-searching-things-on-googlecom-i-get-trojan-alert-for-addedprintcom/?do=findComment&comment=1440523 Edited April 19, 2021 by Maurice Naggar 1 Link to post Share on other sites More sharing options...
MSteven Posted April 22, 2021 Author ID:1452674 Share Posted April 22, 2021 Hi Maurice, Thank you so much for helping me to get rid of unwanted programs and malwares in my laptop. I really appreciate it and had subscribed Malwarebytes premium on my laptop to keep it safe from malwares. Thanks again, Keep Well and Stay Safe. Steven Link to post Share on other sites More sharing options...
Maurice Naggar Posted April 22, 2021 ID:1452680 Share Posted April 22, 2021 Good morning 🌅 You are very welcome. That is great. It's good to know of your success. To remove the FRST tool & its work files, do this. Go to your Downloads folder. Do a RIGHT-click on FRSTENGLISH.exe & select RENAME & then change it to UNINSTALL.exe . Then run that ( double click on it) to begin the cleanup process. Delete mbst-grab-results.zip on the Desktop Delete mb-support-1.nn.nnn.exe Any other download file I had you download, you may delete. I wish you all the best. Stay safe. Sincerely, Maurice 1 Link to post Share on other sites More sharing options...
Maurice Naggar Posted April 22, 2021 ID:1452681 Share Posted April 22, 2021 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you 1 Link to post Share on other sites More sharing options...
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