Bug?: Last Seen 7+ Days Ago

[REGITDept]

Dear Malwarebytes,

I noticed this happened quite often where Endpoints would ended up in "Last Seen 7+ Days Ago" after a while. Some can be as long as 6+ months even though it is active online every single day.

Perhaps this is some kind of bug?

Thanks.

[REGITDept]

I found out that these Endpoints had corrupted Malwarebytes agent.

Wonder what caused the Malwarebytes agent to become corrupted?

I'll provide more details when I have more time.

Thanks.

[Porthos]

18 hours ago, REGITDept said:

I found out that these Endpoints had corrupted Malwarebytes agent.

It might have no bearing on the issue but, Do these endpoints have Windows 10 and fast start enabled? 

I suggest turning off fast startup in Windows and see if the issue continues. I do not use the managed Malwarebytes but I do turn off fast start on every computer I touch.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

[REGITDept]

1 hour ago, Porthos said:

It might have no bearing on the issue but, Do these endpoints have Windows 10 and fast start enabled? 

I suggest turning off fast startup in Windows and see if the issue continues. I do not use the managed Malwarebytes but I do turn off fast start on every computer I touch.

 

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

Hi Porthos,

Thank you for your input but we disabled Fast Start by default on all our endpoints.

[Porthos]

Just now, REGITDept said:

Thank you for your input but we disabled Fast Start by default on all our endpoints.

Not the best idea MS had ever come up with. 😂

 

[REGITDept]

1 minute ago, Porthos said:

Not the best idea MS had ever come up with. 😂

 

100% agreed. Too many issues arises from that 😄

[REGITDept]

Once the "Malwarebytes Endpoint Agent" is corrupted, you cannot un-install it using normal means.

If you try to remove the Agent using the installer, you will get error "Malwarebytes for Windows does not support this system's CPU or hardware architecture. This installer will exit now". (Please see screenshots).

The only way to fix this is to manually deep clean it out of the system and install again. Such a hassle when having to deal with many Endpoints.

Hopefully Malwarebytes can solve this ASAP.

Thanks.