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Bug?: Last Seen 7+ Days Ago


REGITDept
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18 hours ago, REGITDept said:

I found out that these Endpoints had corrupted Malwarebytes agent.

It might have no bearing on the issue but, Do these endpoints have Windows 10 and fast start enabled? 

I suggest turning off fast startup in Windows and see if the issue continues. I do not use the managed Malwarebytes but I do turn off fast start on every computer I touch.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

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1 hour ago, Porthos said:

It might have no bearing on the issue but, Do these endpoints have Windows 10 and fast start enabled? 

I suggest turning off fast startup in Windows and see if the issue continues. I do not use the managed Malwarebytes but I do turn off fast start on every computer I touch.

 

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

Hi Porthos,

Thank you for your input but we disabled Fast Start by default on all our endpoints.

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Once the "Malwarebytes Endpoint Agent" is corrupted, you cannot un-install it using normal means.

If you try to remove the Agent using the installer, you will get error "Malwarebytes for Windows does not support this system's CPU or hardware architecture. This installer will exit now". (Please see screenshots).

The only way to fix this is to manually deep clean it out of the system and install again. Such a hassle when having to deal with many Endpoints.

Hopefully Malwarebytes can solve this ASAP.

Thanks.

Screenshot 2021-04-15 190517.png

Screenshot 2021-04-15 190532.png

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