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I have a virus in my computer and keeping sending emails

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I have a virus in my computer and it is keeping sending emails to all my contact lists. It is sending an email with a zip file and whoever opens the zip, infecting and sending the same zip to his all contacts.

The emails are sending from @vip.163.com like my email address.

Please help me to solve it. I am a premium user.

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Hello :welcome:

Please let me know what name you prefer to be addressed.

My name is Maurice. I will be guiding you.

Tell me,

What is the version of Windows ?

Is it Windows 10 ?

What is the antivirus program on this system?

Is it Windows Microsoft Defender ?

Do you use a web browser to get Email ?

If yes, which one exactly?

You likely should as a very first step, disconnect the network connection in Windows Settings & then run a full scan with the Windows Defender antivirus.

Have it remove what it finds.

Much patience needed here. As this will take many more follow-up steps later.

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  • 2 weeks later...

Hello. You should know that this section of the malware removal sub-forum is just for Windows.  I can't help you on Iphone.


For your Windows 10 only, I can guide you thru several scans.  I will need detail reports later on.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 


Select the FULL scan from the Scan options.

Let me know the result of this.

The log is named MSERT.log  

the log will be at  


Please attach that log with your reply.

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  • 3 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



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