please help me uninstall Browser Assistant (Realistic Media, Inc)

[zsichette]

I have seen a previous topic on this and i need help as well i have looked over the previous post and saw scans i needed and have completed them already im having an issue deleting it due to no file called bav1347241.msi being found on my pcAddition.txtFRST.txtAdwCleaner[C02].txtMalwarebytes scan.txt

[kevinf80]

Hello zsichette and welcome to Malwarebytes,

Continue please:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from. NOTE. It's important that both files, FRST or FRSTEnglish, and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. Next, Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information) Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required. Run the tool, the main GUI will populate with installed programs list, Left click on Browser Assistant to highlight that entry. Select Action from the Menu bar, then Uninstall from there follow the prompts. If Uninstall fails open the "Action" menu one more time and use "Force Removal" option... Next, Run FRST one more time: Type the following in the edit box after "Search:". Browser Assistant Click Search Registry button and post the log it makes (SearchReg.txt) to your reply. Let me see those logs in your reply... One other point, windows normally needs 15% of free space on its partition to operate correctly, your C drive needs space freeing up if possible.. Drive c: () (Fixed) (Total:222.98 GB) (Free:9.08 GB) NTFS Thank you, Kevin..

fixlist.txt

Edited April 15, 2021 by kevinf80
typing error

[zsichette]

SearchReg.txtSorry for the late reply i got it done

[kevinf80]

Can I see the log from FRST fix...?

[zsichette]

Fixlog.txthere you go sir

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.   Let me see the log in your reply, also is "Browser Assistant" now gone...?

fixlist.txt

[zsichette]

Fixlog.txtit does appear to be off of my pc thanks

[kevinf80]

That is not the correct log

[zsichette]

Fixlog.txtis this the correct one?

[kevinf80]

Hiya zsichette,

I guess we can clean up now...

Right click on FRST here: C:\Users\Zachary\Downloads\FRST.exe and rename uninstall.exe when complete right click on uninstall.exe and select "Run as Administrator" If you do not see the .exe appended that is because file extensions are hidden, in that case just rename FRST to uninstall That action will remove FRST and all created files and folders... Next, Remove all System Restore Points: https://www.tenforums.com/tutorials/33593-delete-system-restore-points-windows-10-a.html#option2 Create clean fresh Restore Point: http://www.thewindowsclub.com/create-system-restore-point Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/ Condsider the following: Malwarebytes Browser Guard (Free) for Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/ Malwarebytes Browser Guard (Free) for Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee PatchMyPC, keep all your software upto date - https://patchmypc.com/home-updater#download From there you should be good to go... Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

 

[kevinf80]

Glad we could help.

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