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Gave my PC for servicing and now I see that it has been infested with trojanfloxif. Malwarebytes removes it. But looks like it never goes away as MalwareBytes keeps prompting me to restart even after restarting. Looks like this malware keeps regenerating. Is there any solution for this? Please help

I have attached the FRST and Addition files after running Farbar

FRST.txt Addition.txt

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Hi,       

My name is Maurice. I will be helping and guiding you, going forward on this case.

Let me know what first name you prefer to go by.   

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 

Please only just attach   all report files, etc  that I ask for as we go along.

I would appreciate  getting some key details from this machine in order to help you forward.

 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.

Download Malwarebytes Support Tool

    

    Once the file is downloaded, open your Downloads folder/location of the downloaded file

    Double-click mb-support-1.8.4.896.exe  to run the report

 

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

 

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

        

    Place a checkmark next to Accept License Agreement and click Next

Now click the left-hand side pane "I do not have an open support ticket"

 

    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

 

    Click the Advanced tab on the left column

    

    Click the Gather Logs button

    

    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.

   

    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

 

    Please attach the ZIP file in your next reply.

 

Please know I help here as a volunteer.  and that I am not on 24 x 7.

Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,

Sincerely.

Edited by Maurice Naggar
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Thanks for sending the Zip report.

That shows that the Malwarebytes program is just Not installed.  And unfortunately as well, there is no old scan history.

 

We need to reuse the mb-support tool to do a new Clean install operation. Go to where you saved the mb-support-1.8.4.896.exe

 

Then double-check on it to get it to start.

Accept the EULA and click Advanced tab on the left (not Start Repair)

Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes.

After the new install, just let me know & wait for more guidance to follow.

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Hello. These here are next steps.

Do Option One of this article so that Windows is set to SHOW all folders & files 

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

.

In Malwarebytes for Windows program, we want to do a special scan.

 

Click Settings ( gear icon) at the top right of Malwarebytes window. We want to see the SETTINGS window.

 

Then click the Security tab.   

 

Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON 👈

Click it to get it ON if it does not show a blue-color

 

Next, click the small x on the Settings line to go to the main Malwarebytes Window.

 

Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

 

You can actually click ( tick ) the topmost left check-box on the very top line to get ALL lines ticked ( all selected). 👈

🔻

Then click on Quarantine selected.

 

Then, locate the Scan run report; export out a copy; & then attach in with your reply.

 

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

We will do more, later. Cheers.

Edited by Maurice Naggar
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