BSOD PIA - Private Internet Access

[JVijsma]

Hi, is more information required on this issue? I'm having it too. MB updated itself today (about an hour ago) and minutes later it put my pc in a crash loop (NETIO.SYS BSOD). Analyzed the windows crashdumps with WinDbg and it points to MBAMService.exe. 

[Porthos]

7 minutes ago, JVijsma said:

I'm having it too.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[JVijsma]

24 minutes ago, Porthos said:

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Here you go! Please note that these logs are collected after I read and applied the suggestion to use the beta update (1.0.1249 to 1.0.1251) so the crashes occurred on 1.0.1249. Also uploaded 2 minidumps from the BSOD crashes. The "C:\Windows\Memory.dmp" file does not exist.

mbst-grab-results.zip minidump.zip

[Porthos]

9 minutes ago, JVijsma said:

Here you go! Please note that these logs are collected after I read and applied the suggestion to use the beta update (1.0.1249 to 1.0.1251) so the crashes occurred on 1.0.1249. Also uploaded 2 minidumps from the BSOD crashes. The "C:\Windows\Memory.dmp" file does not exist.

mbst-grab-results.zip 11.46 MB · 0 downloads minidump.zip 261.21 kB · 0 downloads

So the crashes still happen in 1251?

What happens when you turn off web protection?

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Private Internet Access.

[JVijsma]

Not sure if it also happens in 1251, still need to reboot to finish installation, will let you know how it goes. Any plans on resolving the compatibility issues between MB and PIA?

[JVijsma]

Ok, still happened on 1251. I've now uninstalled PIA to see if that helps.

[JVijsma]

It looks like this problem was resolved (at least for me) after removing PIA. Thanks for the support.

[Porthos]

4 hours ago, JVijsma said:

It looks like this problem was resolved (at least for me) after removing PIA. Thanks for the support.

Glad it is working for you now.