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Malwarebytes-Bluescreen of Death Issue 2021


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Hello,

The only way I can escape the bluescreen error from occurring on my Dell XPS 17 is from quitting Malewarebytes before it loads. The specific error is system service exception netio.sys

 

I pay for the premier version so I am really disappointed I cannot figure out a fix for this besides disabling my protection.

 

I have attempted many troubleshooting options including downloading the beta update that Malewarebytes offers to no avail. Any assistance would be appreciated.

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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7 minutes ago, YoungXclusive said:

Any assistance would be appreciated.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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You have Private Internet Access and Kaspersky.

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Private Internet Access and Kaspersky.

I would suggest to uninstall Private Internet Access

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Thank you.

 

I have had all three of this programs from the time I bought this PC as well as my other PC for years so very unfortunate they stopped playing nicely together now. I have a 2 year agreement with PIA and Malwarebytes expires in June of this year so I guess I will need to stop using Malwarebytes.

 

Thank you for your assistance.

 

 

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51 minutes ago, YoungXclusive said:

Malwarebytes expires in June of this year so I guess I will need to stop using Malwarebytes.

The developers are always working on keeping compatibility with other software but one company can change something and can break compatibility in an instant. It is a wack-a-mole.

Many software company's have the issue and indeed it is a challenge.

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2 hours ago, YoungXclusive said:

Understood. Thank you for your assistance. 

Here is a possible workaround

Switch Private Internet Access from OpenVPN to WireGuard and enable option “Use small packets”

  • Update PIA to the latest version v2.7.1+
  • Turn VPN off
  • Switch from OpenVPN to WireGuard
  • Enable "Use small pockets"
  • Turn VPN on
  • Restart browser

image.png.764818851f0fe16a8a7f56ed9e29049d.png

image.png.f40ec7d75b6efd0a9b857f2876638390.png

Thank you

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I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

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Apologies for not responding sooner. Wanted to find some time to try your latest tips.

I tried both today and no success. If Malwarebytes is running, I receive the Bluescreen. The only way to stop it is by quitting Malwarebytes right away and stopping it from loading.

 

I appreciate the extra attempt at a solution.

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