Jump to content

Cant install Malwarebytes followed by reboot loop

Recommended Posts


Ive just tried to iclean install the latest Malwarebytes,i uninstalled the old version first ,..using geek uninstaller,..(program seemed to be getting a bit slow to open,although that could just be me),but worked fine..

I installed malwarebytes 4.3.0 (actually same version as was just uninstalled),ran it once,..no problem,..went onto other tasks,..

When i went to run the program later,i found it didnt seem to be installed,.but there were remnant folders,and registry keys,..i deleted those,reinstalled Malwarebytes again and got a small yellow triangle error,similar to driver issues icon in Disk Manager,..not knowing what to do next,i clicked on the  triangle error,and the system immediately immidiatelly rebooted,..i signed in and it brought up the dsktop again and rebooted again,..after 3 reboots i went into Admin account,used system restore to roll back,which worked,..

computer is now stable,..The Malwarebytes i uninsatlled originally,is still installed after rolling back,and working fine,..av scans with Malwarebytes,and Hitman Pro show nothing..file checker gives no errors..

Computer is a DEll Lattitude 7380 8gb,Win 10 Pro,..latest build,all updates done..

Been using Malwarebytes for longer than i can remember with no issues,..i did see similar reboot loop mentioned on this forum,seemed to be related to a buggy update,which i dont think is the issue here..

Any thoghts greatfully recieved,..Event Viewer showed error below,at the time of the failed install,..not sure if its rellevent or not,..Check Results uploaded



Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.




thanks for any help..






Link to post
Share on other sites

1 hour ago, Bookends said:

thanks for any help..

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
Link to post
Share on other sites

3 hours ago, Bookends said:

Here are logs you requested

You will need to uninstall 360 Total Security and use Windows Defender.  360 will cause Malwarebytes to not install.

I suggest considering purchasing Malwarebytes Premium

Although you can use Defender and run regular scans with MB free but Malwarebytes paid and Defender make an excellent combo..

I say that as a user since I do not work for Malwarebytes.



Link to post
Share on other sites


You will need to uninstall 360 Total Security and use Windows Defender.

Hmm,..the one thing i daftly didnt think of,..

At the moment im a full time carer for my partner,..not a problem but buying an AV at this time is unlikelly,..cash wont allow,at least in th near future,..

i dont particullaly like 360,..at the moment i only use it because i ocassionally stream old movies online and it has a sandbox feature,..i was thinking lets change it for a free emisoft or bitdefender a couple weeks ago,when all of a sudden i couldnt get sandboxie or sndboxie +,to run Firefox...no idea why,..maybe i,ll just stream movies using linix in future,..

This system is mission critical for me,i get huge use out of it,..bit of free online tech support i do,..(baic stuff),open uni study,..(just coming to malware section of open uni,cybersecurity course funnily enough);-)..small amount of business stuff,..so im very carefull with it,..

I cant stand microsoft stuff,..i know Defenders better than it was but it  isnt going to be an option,..id prefer vipre or mwb,s but as said..not this week..

Thanks for your time on this,much appreciated,at least i know what the issue is...

Final thought,..till i come up with a plan,..could i not just disable 360, and re install malwarebytes?..or would that be an issue,..or in fact just leave the currently installed and working ok, version,and let it  keep updating?..









Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.