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Hi, an exe file in our software has been detected as false positive by your engine, can you please fix this issue ?

we need to clear it before sending the tool to our clients

this is a link to the virus total detection

https://www.virustotal.com/gui/file/c7b9b54a7d2fbbb6be8ac456ead29cdc2a4f465ff4f9b0ceb5d71b8f029316dc/detection

thank you in advance.

Capture Module Configuration Tool.zip

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Hi,

This is detected by our MachineLearning engine, which helps to protect even better against 0day threats. Unfortunately, as this is a heuristic engine, it's possible False Positives happen. Also see here for more explanation: https://forums.malwarebytes.com/topic/238670-machinelearninganomalous-detections-and-explanation/
Thanks for reporting these, as this helps to finetune the engine, so these won't be detected in the future anymore.

This should be fixed by now. Please give it some time (max 10 minutes) in order to have it populate, so detection won't happen anymore.

 

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9 hours ago, hamzag said:

Hi, an exe file in our software has been detected as false positive by your engine, can you please fix this issue ?

we need to clear it before sending the tool to our clients

this is a link to the virus total detection

The attached file is not detected by the consumer or commercial versions of Malwarebytes.

The engine format and configuration in VirusTotal is different than the consumer and corporate products’ default configuration. In VirusTotal Malwarebytes uses a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This will eventually fix itself in Virustotal as well, as Malwarebytes has no control over this. Virus Total is having trouble reaching Malwarebytes cloud.

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