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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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  • Staff

Greetings,

The items available in the jump lists may differ for each application and can also depend on the version of Windows being run.  That said, you should have the option to check for updates by right-clicking the tray icon located in the notification area near your system clock.

If there is anything else we might help with please let us know.

Thanks

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  • Staff

You're welcome.  It likely also has to do with differences in how jump lists are handled in Windows 10, where the number of jump list items shown is more limited, however it can be modified through a registry tweak as discussed in this article.  Which specific options are available depend a lot on Windows though, so increasing it might not necessarily cause the option to check for updates to be displayed.

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Hi icantchooseone:

Just FYI, I use Malwarebytes Premium v4.3.0 on my 64-bit Win 10 Pro v20H2 machine and this is what the pop-up menu currently looks like when I right-click my Malwarebytes system tray icon:

889995174_MBv4_3_0SystemTrayIconJumpListCheckforUpdates11Apr2021.png.a561b8e7f35778d44b6ad3ad45bcd021.png

When I was using Malwarebytes Free v4.x (i.e., before I activated my Premium license on 31-Mar-2021) on this same machine the option to Check for Updates was also present in the pop-up menu with 64-bit Win 10 Pro v1909, v2004 and v20H2.
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64-bit Win 10 Pro v20H2 build 19042.867 * Firefox v87.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1251
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

Edited by lmacri
changed "jump list" to "pop-up menu" for clarification
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6 minutes ago, lmacri said:

Hi icantchooseone:

Just FYI, I use Malwarebytes Premium v4.3.0 on my 64-bit Win 10 Pro v20H2 machine and this is what the jump list currently looks like for my Malwarebytes system tray icon:

889995174_MBv4_3_0SystemTrayIconJumpListCheckforUpdates11Apr2021.png.a561b8e7f35778d44b6ad3ad45bcd021.png

When I was using Malwarebytes Free v4.x (i.e., before I activated my Premium license on 31-Mar-2021) on this same machine the option to Check for Updates was also present in the jump list with 64-bit Win 10 Pro v1909, v2004 and v20H2.
 

That's the right-click context menu for the tray icon in the notification area I was referring to in my first post; the jump list is the list of items displayed when right-clicking on the actual taskbar icon for items pinned to the taskbar and for programs with currently open windows.

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28 minutes ago, icantchooseone said:

thanks i never knew to click there 

Hi icantchooseone:

Do you mean that your Malwarebytes icon is normally hidden in your Win 10 system tray?  If you want to unhide your Malwarebytes icon in Win 10 go to Settings | Personalization | Taskbar | Notification Area and click "Select which icons appear in the taskbar".

2105815696_Win10v20H2SystemTrayIconsUnhideIconsinSystemTray11Ap2021.png.b00e0ef5f8ea3423d90ea13e793c1d16.png

Then turn ON the icon for the Malwarebytes Tray Application, and the icon will not be hidden as log as Malwarebytes is running on your system.

1470137892_Win10v20H2UnhideMalwareabytesSystemTrayIcon11Ap2021.png.99881a5c515fbff773c80c65d57aa10f.png

1334511802_Win10v20H2MalwarebytesSystemTrayIconUnhidden11Ap2021.png.b1ab98bfadc84ea84260ae3f7ac35e1e.png

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64-bit Win 10 Pro v20H2 build 19042.867 * Firefox v87.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1251
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

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Hi icantchoosesome:

Sorry about the earlier confusion over taskbar icon jump lists vs pop-up menus from the system tray icon.  I've edited my post <above> to clarify that I was talking about the pop-up menu I see when I right-click the Malwarebytes icon in the system tray.

Is it possible you've recently cleared (or disabled) the list of Recently Opened Items in your jump lists?

I haven't used the registry hack mentioned <here> by exile360, and here's the jump list I saw today when I open the Malwarebytes interface and right clicked the Malwarebytes icon on the taskbar.

15929048_Win10v20H2MalwarebytesJumpListAfterGUIOpened11Ap2021.png.037c4f6396e1645285f67c4f8f0d73b9.png

However, if I clear my list of recently opened items in Win 10 (e.g., with CCleaner) that "Check for Updates" option in the jump list disappears.  For example, if I go to  Settings | Personalization | Start | Show Recently Opened Items in Jump List on Start or the Taskbar and in File Explorer Quick Access and then toggle that switch OFF and then back ON again to clear the recent items in my jump list...

705907571_Win10v20H2ShowRecentItemsinJunpList11Ap2021.png.e51b291bae6a9f98073c60ba0cecf0fa.png

... the Check for Updates option is removed from my Malwarebytes jump list.

923275182_Win10v20H2MalwarebytesJumpListAfterRecentItemsCleared11Ap2021.png.5349c5409d0dd9cf6702c935e25ff550.png

After I closed and re-open my Malwarebytes interface and checked for updates the jump list looked identical to my first image in this reply and the "Check for Updates" option reappeared in the jump list.
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64-bit Win 10 Pro v20H2 build 19042.867 * Firefox v87.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1251
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

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  • Staff

Malwarebytes always defaults to opening to the same size, so if you want it to be full screen you will need to click the maximize button to maximize the window size each time you open it.

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9 hours ago, icantchooseone said:

thanks , ok so if MWB is open and i right click on the icon in the TASK bar i see check 4 updates but if its closed i dont ...

Hi icantchooseone:

I don't normally have a Malwarebytes start icon pinned to my taskbar (there is no need because my Malwarebytes Premium always loads at boot-up and runs in real-time protection mode so the system tray icon is always visible and can be used to open the Malwarebytes interface or check for updates) but as a test I pinned a Malwarebytes icon to my taskbar (Start | Malwarebytes | More | Pin to Taskbar) and I believe you're correct - Check for Updates only appears in the taskbar jump list when my Malwarebytes interface is open.  When the Malwareabytes interface is closed all I see in the jump list for the pinned taskbar icon is:

1933126537_MBv4_3_0PinnedTaskbarIconNoCheckforUpdates11Apr2021.png.8f7008e56a6422cf8acba87577b9ca7d.png

If I right-click the Malwarebytes icon in the system tray as shown in the image below then Check for Updates appears in the pop-up menu regardless of whether my Malwarebytes interface is open or closed.

1817869169_MBv4_3_0SystemTrayIconRightClickPop-upMenuCheckforUpdates11Apr2021.png.f688efb2af82f4e0ad7431937d957b7a.png

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64-bit Win 10 Pro v20H2 build 19042.867 * Firefox v87.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1251
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

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  • Staff

Yes, it is because the icon Imacri is referring to is the notification area icon near the system clock (one of the smaller icons that some resident/background programs display along with the system volume icon, network icon, and other system icons).  It is not the same as the taskbar icon which shows the jump list entries; the items listed in the tray icon's context menu are always the same.  If Malwarebytes is running and you don't see the smaller notification area icon near the system clock, click on the small arrow in the system tray and it should be shown in the small area that pops up above the taskbar and you can then drag the Malwarebytes icon to the right so that it is no longer hidden under the arrow/menu.

The information in this article should be helpful.

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