farooq Posted April 9, 2021 ID:1450452 Share Posted April 9, 2021 (edited) Hi, I have Malwarebytes Privacy which previously successfully installed and ran for the free trial period. After I purchased the subscription I have not been able to connect to a server. The lock icon is stuck open with Disconnecting... written underneath (see attached screen shot). I have tried turning the auto connect when signing in but it doesn't help unfreeze the connect to server button. I have done the following to attempt to remedy: 1. Uninstalled the app entirely, downloading a new .dmg and installing it entering the registration code etc. - the problem remains :( I have another Mac that did not get all messed up like this when I purchased the registration following the trial. Help would be much appreciated. Thanks, Farooq Edited April 11, 2021 by AdvancedSetup removed image with personal information Link to post
exile360 Posted April 10, 2021 ID:1450490 Share Posted April 10, 2021 Greetings, I'm sorry you're experiencing trouble with Malwarebytes Privacy, but hopefully we can get the issue resolved. Please see if the instructions in this post alleviate the issue and let us know how it goes. Thanks Link to post
Solution farooq Posted April 10, 2021 Author Solution ID:1450579 Share Posted April 10, 2021 Thank you the problem is fixed. Can I delete MBST-Mac now? Link to post
exile360 Posted April 10, 2021 ID:1450580 Share Posted April 10, 2021 Yes, you no longer need it now that the software is working. If there's anything else we can help with please let us know. Thanks Link to post
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