5 minutes to start program

[sc204]

I have been using Malwarebytes with no issues as far as I know.  The other day my computer shut down unexpectantly when I opened an email program Mozzilla Thunderbird.  (never happened before)  On restarting the computer seemed sluggish.  Several restarts later seemed back to normal.  I tried to run a scan but the program would not open.  It eventually did but kept saying not responding for a while.  eventually ran a scan which found some threats in Corel Draw which seemed odd.  Took care of them and further scans show no issues but Malwarebytes still takes forever to open.  I did run the support tool but no changes.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
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[exile360]

Greetings,

It sounds like the system may be experiencing some sort of hardware issue or a problem with your user profile.  The first step I would recommend is backing up any important data to a separate drive immediately just in case your drive is failing.

Next, a clean install of Malwarebytes may help if you haven't done so already (you mentioned using the Support Tool, but you didn't say which function you used):

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once that is done if you are still experiencing issues, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

The system may not be infected, but better safe than sorry, and they can also help you to check the system further to troubleshoot any issues.

[sc204]

Thanks for the quick response.  I did run the toll and it installed a new copy I think but never asked to reboot during the process.  

I did run fix windows BFE as in the above screenshots and then it did ask to reboot.  

Interesting as it may coincide with what you said above, the logs below were under public desktop not my user folder.

mbst-grab-results.zip

[exile360]

Thanks, your logs show a couple of memory dumps from recent crashes:

Recent Windows Crashes
========================================
C:\Windows\Minidump\040821-7734-01.dmp  [created:04/08/2021  06:21]
C:\Windows\MEMORY.DMP                   [modified:04/08/2021  06:21]

If you would, please ZIP and upload the memory dumps for analysis.  They are likely too large to attach here, so I would recommend copying both files to a convenient location where you have full write access such as your desktop or downloads folder, then zipping the files and uploading them to WeTransfer.com, selecting the option to share the file as a link by clicking the blue circular (...) button, then scrolling back to the top and clicking the (+) button to add the file to be uploaded, then browse to and select the ZIP file containing the two memory dumps.

In the meantime, I would still advise posting in our malware removal section as advised above just to make certain the system is clean, and they also have access to more advanced diagnostic tools for further troubleshooting.

Thanks

[sc204]

Thanks again.  I posted to the malware removal section as asked.

Also the Corel files reported as malware were dimchain.exe files which after searching it is not clear that they are malware.  Should I do anything with that?

Link to my dump files

https://we.tl/t-KgvR7AqXve

[exile360]

The Corel files are likely false positives.  It would be best to report them to the Research team so that they may get the detections corrected.

To do so, please review the information in this topic, then create a new thread in the File Detections FP reporting area by clicking here.  Posting the scan log showing the detections along with a link to VirusTotal.com showing the scan results for the files should be sufficient.

Details on accessing your previous scan reports and exporting the results for posting can be found in this support article and I've also copied the details below for your convenience:

1. Open Malwarebytes for Windows.
2. Click the Scanner card.
3. Click the Reports tab.
4. At the top-right of the Scan reports, you can Hide reports with no detections by checking the box.
5. Hover your cursor over the report you want to view and click the eye icon (  ).
6. A Summary window displays to show the scan results and the date and time executed. For more details, click the Advanced tab in this window.
7. If you want to download the full report, click Export, and click either Copy to Clipboard or Text File (*.txt).

You can sort the Reports list by Type or Date by clicking on the column headers.

Thank you for the memory dumps, I will make sure they are passed on to the Product team for analysis.

 

[sc204]

I submitted the report to false detections.

Stuart

[exile360]

Thanks, it looks like it was indeed a false positive and has been corrected.

Thanks for reporting it.

[drdas]

I am curious to know if the original poster is still having this issue (slow opening times for MWB). I had this same thing start last week and the problem persists, though I did not have any unexpected crashes or detections.

[sc204]

Yes in one off the other threads I was asked to post in 

 

Followed recommendations.  Removed a few things that was no longer used.  After reinstalling now working fine.

[Porthos]

@drdas Please be sure to not post a "me too" post in the above mentioned topic. Yhat topic in a one on one section of the forums.