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I need help with Re-Activation key advice:


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I just purchased a 1.5 year activation code for for Malwarebytes Premium for two PCs off Amazon.

I activated one on my Dad's computer, and the other on my gaming rig.

I forgot I was going to reinstall windows as I have modified my windows install several times over the last year or so, with debloat scripts and a lot of window removal.  I seem to have weird issues of some programs not installing, or giving me weird errors.

Plus I bought a new Samsung Pro NVME SSD I want to use for booting windows.

So, my question is, now that I have activated my key, is there a way I can activate it again?  I mean it is going on the exact same PC, except I have added a new SSD.

I'm terrible at Googling what I want and I can't ever seem to find the answer I need.

Hopefully, I can get some help in preserving my activation.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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  • For use when you want to perform local troubleshooting on your own

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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Posted (edited)

Since you bought these on Amazon,

Create an account at My.Malwarebytes.com so you can manage your new license.

Instructions are here. https://support.malwarebytes.com/hc/en-us/articles/360038516954-Add-a-license-key-to-My-Account

Once you're signed up you will be able to manage your Malwarebytes product licenses from any computer using a web browser and you'll be able to see the status of each license and the device(s) they are active on.

Edited by Porthos
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forgot I was going to reinstall windows

In the future if you need to reinstall after you format on this computer or move to another,

You should first deactivate your license key on the existing device as described in this support article then you may activate the software on your new device.

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