I need help please

[Salah]

A friend of mine told me that the software was on but on total virus it detects it as a "Malware.Heuristic.1003"

 

 

CL-Eye-Driver-5.3.0.0341-Emuline.zip

[miekiemoes]

Hi,

Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as we don't have control over this.

[Salah]

OK thank you very much for your help