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I am in dire straits, computer lock out


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  • Root Admin

Hello @Allenmrrill

Do you have access to another working computer?

It depends on what has happened to the computer.

We can help you build a USB boot disk if you have a 4GB or larger thumb drive to access the system.

If the computer has been infected with a recent encryption ransomware the chance are low of being able to recover your data if it's not been backed up but we won't know until we look.

 

 

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  • Root Admin

Hello @Allenmrrill

Sorry for the delay, I was caught up in another project.

 

Please go ahead and create a bootable USB thumb drive with Windows 10 to boot from

Use the Media Creation Tool

https://www.microsoft.com/en-us/software-download/windows10

Have it burn the image to the USB thumb drive. It will need to be empty as Windows will format it to install the image.

Then place the final USB Windows installer into the affected computer and boot from it. Depending on what the system is it may have a hot key such as F2, F11, F12 etc to boot from the USB disk. If not then you may need to go in to the BIOS / UEFI settings and set it to boot from that disk.

Once there then Windows should be running enough to look around and we can run a scan to see what we can find with FRST

 

 

Please download Farbar Recovery Scan Tool and save it to a USB flash drive.

Note: You need to run the version compatible with your system.

You can check here if you're not sure if your computer is 32-bit or 64-bit

Plug the flash drive into the infected PC and start the computer into the Recovery Options for Command Prompt.

 

Windows 10
Please see
How to Start Windows 10 in Safe Mode with Command Prompt

How to Boot to Advanced Startup Options in Windows 10

 

Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • Notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to the disclaimer.
  • Place a check mark on Addition.txt
  • Press the Scan button.
  • It will make a log (FRST.txt) and (Addition.txt) on the flash drive. Please attach those to your reply.

 

Please be careful switching the USB to the other computer. From the Recovery / Safe Mode it should be very difficult to infect the thumb drive but better safe than sorry.
Make sure the other computer is running up-to-date antivirus software and real-time protection.

 

Thanks

 

 

 

 

Edited by AdvancedSetup
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  • Root Admin

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

 

Then copy the program to the USB disk so that you can access and use it.

 

 

 

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  • Root Admin

Pull the D: drive out of the Bad computer.

Place it into the Good computer

Copy the FRST64.exe program to the USB thumb drive on the good computer.

Pull it out of the good computer and place it back into the bad computer

Then run the FRST64.exe program and click on the SCAN button

 

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