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Hi

I have had Malwarebytes premium for 2 weeks and over that period the CPU and power usage have been hign or very high all that time causing a hot laptop. I have left it to run hoping it would level out after time but it has not. A screenshot of Task Manager is attached showing it way above anything else running.

There is no scan running that may cause the issue and have reinstalled Malwarebytes several times. Did have a problem once with a scan automatically starting when I booted up my laptop which used excessive CPU and slowed the laptop to a crawl but after an hour or so I managed to change the automatic scan frequency and rebooted which sorted that issue out.

I have a 3 year old Dell Inspiron 5567 running with Windows 10 home.

Thanks for any help that you can give

malwarebytes usage.docx

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
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  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
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I see you have the following installed.

Quote

F-Secure Ultralight

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

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Thanks for the reply Porthos.

I have turned off fast startup and restarted my laptop. No change in the CPU and power usage, still running high.

Malwarebytes is the only AV software running on my machine. Apart from Microsoft Defender there is no other AV. 

Not sure how to go forward.

 

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  • Staff

Is TalkTalk SuperSafe by F-Secure still installed and active?  If so, it's possible that it is conflicting with Malwarebytes, as Malwarebytes has been known to have issues running alongside some F-Secure products in the past.  If you aren't using it, I'd recommend uninstalling it if it is still active.

Dell Data Vault has also been reported to impact system performance on some users' systems, though I don't know if it has any impact on Malwarebytes or not.  It likely won't be easy to remove since it doesn't seem to create an entry in Programs and Features for uninstalling it normally.  It can be removed manually, however I would recommend working with one of our specialists before attempting to do so as they can advise on how to do so properly and they have tools that make the process much easier.

Unless Porthos has other recommendations, I'd suggest letting one of our malware removal specialists take a look to see if they can clean some items up and improve the system's overall performance, hopefully resolving the issue with Malwarebytes' performance in the process.  If you wish to do so, please follow the instructions in this topic, skipping any steps you are unable to complete, then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and troubleshooting the issue.

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Thanks for the advice.

F-Secure was uninstalled when I started using Malwarebytes so should not be an issue.

For the time being I will leave Dell Data Vault but if nothing else sorts out the issue I will come back to it.

Will go down the malware removal specialist route and report back on the outcome.

Thanks again

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  • Staff

You're welcome.  I pointed one of our top specialists to this topic, so he will likely be the one working with you once you post in the malware removal section.  He is an excellent diagnostician with tons of experience, so I expect chances are very good that he will be able to find the issue and hopefully get it fixed for you.

In the meantime, a new version of Malwarebytes has also just been released.  While it may not fix the issue you're experiencing, it's still a good idea to keep the application up to date.  To install the new version, please follow the instructions below:

  • Open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right
  • Select the General tab if it isn't already selected, then click the Check for updates button near the top
  • Allow Malwarebytes to download and install the update
  • Restart your system to ensure that the new application components are loaded into memory

Test to see if performance has improved with the new version and let us know if it has.

Thanks

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Hi

I have had Malwarebytes premium for 2 weeks and over that period the CPU and power usage have been hign or very high all that time causing a hot laptop. I have left it to run hoping it would level out after time but it has not. A screenshot of Task Manager is attached showing it way above anything else running.

There is no scan running that may cause the issue and have reinstalled Malwarebytes several times. Did have a problem once with a scan automatically starting when I booted up my laptop which used excessive CPU and slowed the laptop to a crawl but after an hour or so I managed to change the automatic scan frequency and rebooted which sorted that issue out.

I have a 3 year old Dell Inspiron 5567 running with Windows 10 home.

Following Exile360's instruction I have ran the Farbar Recovery Scan Tool to gather logs and have attached them to this query hopefully to help to improve things.

Thanks for any help that you can give

Addition.txt FRST.txt

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  • Root Admin

Hi @normanxh

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Bonjour
 

F-Secure still has a hidden installer. We'll run a cleanup script to remove and do some other general clean-up below.

F-Secure Ultralight 1.0.5438.0 (release) (cc0c4f981bd2f23d1e5e325af11ed0a0ecf2a348) (HKLM-x32\...\{C75644E8-5FB5-4B8F-8FD2-08CC5D7ECD87}) (Version: 1.0.5438.0 - F-Secure Corporation) Hidden

 

Are you sure you want to use this setting? This is in Internet Explorer which Microsoft would rather you stop using as well and switch to MS Edge Chromium

HKU\S-1-5-21-1376607561-189379914-107366813-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://myaccount.talktalk.co.uk/ etc. etc. login information

 

Windows Defender is faulting which is not good. Not sure what is causing it but again the general cleanup fix below may help.

 

System errors:
=============
Error: (04/05/2021 08:15:09 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Microsoft Defender Antivirus Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

You have a scheduled HP software update process running from 2013. It is highly unlikely that is of any value. You may want to consider removing that entry.

HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe [96056 2013-05-30] (Hewlett-Packard Company -> Hewlett-Packard)

You also have a Printer from 2014 set up and running still. Do you still use that?

HP Officejet 4630 series
HKU\S-1-5-21-1376607561-189379914-107366813-1001\...\Run: [HP Officejet 4630 series (NET)] => C:\Program Files\HP\HP Officejet 4630 series\Bin\ScanToPCActivationApp.exe [3487240 2014-07-21] (Hewlett Packard -> Hewlett-Packard Development Company, LP)

HKLM\...\Print\Monitors\HP C611 Status Monitor: C:\WINDOWS\system32\hpinkstsC611LM.dll [333344 2013-04-16] (Hewlett Packard -> Hewlett-Packard Co.)
HKLM\...\Print\Monitors\HP Discovery Port Monitor (HP Officejet 4630 series): C:\WINDOWS\system32\HPDiscoPMC611.dll [763912 2014-07-21] (Hewlett Packard -> Hewlett-Packard Development Company, LP)

If you're using these things then nothing wrong, but if  you no longer use or have the hardware then I'd suggest removing the entries.

This looks to be a User Participation program that monitors operations and reports back failures, usage, etc.

Task: {5E0F5848-68C3-492F-A462-460CD0C86AA7} - System32\Tasks\HPCustParticipation HP Officejet 4630 series => C:\Program Files\HP\HP Officejet 4630 series\Bin\HPCustPartic.exe [5745672 2014-07-21] (Hewlett Packard -> Hewlett-Packard Development Company, LP)

Your Google Updater is extremely old - my assumption is it's not working or if you remove Chrome that was leftover

Task: {2F05EDD6-E514-423D-8E6D-5FCB16D50B2F} - System32\Tasks\GoogleUpdateTaskMachineCore => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [153168 2018-03-15] (Google Inc -> Google Inc.)
Task: {63D2DD53-9E90-42BA-B299-57DCB6703D9E} - System32\Tasks\GoogleUpdateTaskMachineUA => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [153168 2018-03-15] (Google Inc -> Google Inc.)

 

I do hope this is a business computer as there are multiple networks, domains, or other enrollment applications running on this computer.

 

 

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

 

The following installers are hidden on the system on purpose for one reason or another. Normally there is a bigger parent process that when it's uninstalled it will remove the sibling but in some cases as in F-Secure it get's abandoned

I'll code to unhide the F-Secure but not the others. This is just a setting in the Registry to not show these in the Add/Remove programs applet.

ANT Drivers Installer x64 (HKLM\...\{16BA964D-698D-4663-8FA7-B9613DA7958B}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Branding64 (HKLM\...\{DD6463A9-9955-4F1C-BEF1-7245A65E8BC8}) (Version: 1.00.0001 - Advanced Micro Devices, Inc.) Hidden
Dell SupportAssist Remediation (HKLM\...\{98F2256C-524F-4555-BAE0-F3CDF7EFAA13}) (Version: 5.4.0.14840 - Dell Inc.) Hidden
Dell Update - SupportAssist Update Plugin (HKLM\...\{3C4F6923-3BE1-4E6C-8DEE-9EEF1E433795}) (Version: 5.2.1.12926 - Dell Inc.) Hidden
Elevated Installer (HKLM-x32\...\{877496C2-70B0-42F1-835A-FAFE2CF0199C}) (Version: 7.1.4.0 - Garmin Ltd or its subsidiaries) Hidden


F-Secure Ultralight 1.0.5438.0 (release) (cc0c4f981bd2f23d1e5e325af11ed0a0ecf2a348) (HKLM-x32\...\{C75644E8-5FB5-4B8F-8FD2-08CC5D7ECD87}) (Version: 1.0.5438.0 - F-Secure Corporation) Hidden


Garmin Express (HKLM-x32\...\{E944FA32-8BCF-474F-BFB2-D1EF24555873}) (Version: 7.1.4.0 - Garmin Ltd or its subsidiaries) Hidden
Intel(R) Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.61.251.0 - Intel Corporation) Hidden
Intel(R) Trusted Connect Services Client (HKLM-x32\...\{69bc85f1-55f9-44f2-b5df-3840fe07854c}) (Version: 1.61.251.0 - Intel Corporation) Hidden
Intel® Software Installer (HKLM-x32\...\{4a50fa17-2911-43ed-a2a1-d3a34411e2bb}) (Version: 21.110.2.1 - Intel Corporation) Hidden
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.7.12253.1 - Waves Audio Ltd.) Hidden
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.13127.21064 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.13127.21064 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.13127.21216 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.13127.21064 - Microsoft Corporation) Hidden
True Color (HKLM\...\{843D1B75-7A4E-4C8C-8348-BDF6C6EC3333}) (Version: 1.0.1.1 - Entertainment Experience LLC) Hidden
True Color XML Tables (HKLM\...\{EAE8B515-AC0E-46A8-AA41-CAD18E4094CD}) (Version: 7.10.0.0 - Entertainment Experience LLC) Hidden
Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.65.1 (HKLM\...\VulkanRT1.0.65.1) (Version: 1.0.65.1 - LunarG, Inc.) Hidden

 

You also have the following extension in Microsoft Edge you should remove

Edge Extension: (Browsing Protection by F-Secure) - C:\Users\Norman\AppData\Local\Microsoft\Edge\User Data\Default\Extensions\jmjjnhpacphpjmnnlnccpfmhkcloaade [2020-10-15]

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hi

Thanks for the response, I much appreciate your help.

I have

  • uninstalled the program Bonjour
  • uninstalled Internet Explorer as do not use it. Don't use Microsoft Edge either as I use Google Chrome
  • changed Google Chrome to block notifications
  • checked Google Chrome but cannot find any extension for F-Secure, may have disappeared when I loaded it possibly as Malwarebytes wanted to be added to the extensions?
  • ran FRST64 with fixlist.txt and attached fixlog.txt to this response and hope it is useful in finding the cause of the problem

The laptop is for personal use not business so I am a bit concerned about your comment 'I do hope this is a business computer as there are multiple networks, domains, or other enrollment applications running on this computer'. Could you expand on what issues this may have?

After running FRST64 and rebooting Malwarebytes is still running with high CPU and power usage unfortunately.

Will look at other programs on my laptop and remove any that I do not use any more.

Thanks

Fixlog.txt

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  • Root Admin

Let me have you do a Clean Removal of Malwarebytes. Please follow the directions from the following topic. However, please do not reinstall Malwarebytes at this time.

When the tool asks if you want to reinstall Malwarebytes decline and do not reinstall.

https://support.malwarebytes.com/hc/en-us/articles/360039023473-Uninstall-and-reinstall-using-the-Malwarebytes-Support-Tool

Then after the restart please run FRST again and get me new logs.

Thanks

 

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  • Root Admin

The other log showed that Windows Defender was faulting and not able to update. If all working well now that's good.

Please open Task Manager and go to the Performance tab

On the bottom left click on the "Open Resource Monitor"

Click on the Overview tab and stay there for 10 seconds. Then take a screenshot
Click on the CPU tab and stay there for 10 seconds. Then take a screenshot
Click on the Memory tab and stay there for 10 seconds. Then take a screenshot
Click on the Disk tab and stay there for 10 seconds. Then take a screenshot
Click on the Network tab and stay there for 10 seconds. Then take a screenshot
 

Post back all the images on your next reply.

Thanks @normanxh

 

 

 

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  • Root Admin

The images shown and the log shown do not show that. Do  you have another image showing that for Windows Defender?

Please just post images directly to your topic instead of using Word

 

You can see here the overall system DISK IO is very low. The average mechanical hard drive to day can typically provide around 80 MB/s to 100 MB/s vs an SSD of about 500 MB/s and an NVMe drive around 1,500 MB/s to 3,500 MB/s yet your image shows only 1% and less than 1 MB/s

image.png

 

Total Disk Activity is running about 12 KB / s which is almost nothing. It spikes to about 1 MB / s

image.png

 

 

You can see here below on my own system where I've kicked off 2 different directory parsing commands as well as I'm running a threat scan with Malwarebytes

and have multiple open programs and web pages. I'm using 41 MB/s which is very low compared to what speeds it is capable of running.

 

image.png

 

 

 

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Please review the following webpage and let me know if this helps correct the issue.

How to Fix High CPU Usage By Antimalware Service Executable (MsMpEng)
https://appuals.com/how-to-fix-high-cpu-usage-by-antimalware-service-executable-msmpeng/

DO NOT - I repeat DO NOT download ANYTHING from this link above. Simply review their ideas on settings.

 

There is also this topic which discusses setting CPU affinity as a possible help as well

https://www.dell.com/support/kbdoc/en-us/000128249/windows-defender-resolving-high-hard-disk-drive-and-cpu-usage-during-scans

 

I do not recommend trying to uninstall or remove Windows Defender

 

Edited by AdvancedSetup
updated information
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