ITisnotmyForte Posted April 4, 2021 ID:1448944 Share Posted April 4, 2021 Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 4/3/21 Scan Time: 9:47 PM Log File: e2c85a90-9500-11eb-b210-000000000000.json -Software Information- Version: 4.3.0.98 Components Version: 1.0.1249 Update Package Version: 1.0.39090 License: Premium -System Information- OS: Windows 10 (Build 19042.867) CPU: x64 File System: NTFS User: LAPTOP-2FFNME09\Thetravelingbanna -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 1 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 0 min, 1 sec -Scan Options- Memory: Disabled Startup: Disabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted April 4, 2021 Staff ID:1448945 Share Posted April 4, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted April 4, 2021 ID:1448946 Share Posted April 4, 2021 @ITisnotmyForte You need to stay with your other Malware topic until it is completed. Link to post Share on other sites More sharing options...
ITisnotmyForte Posted April 4, 2021 Author ID:1448948 Share Posted April 4, 2021 ok should i repost the attachments to the original post? Link to post Share on other sites More sharing options...
Porthos Posted April 4, 2021 ID:1448951 Share Posted April 4, 2021 2 minutes ago, ITisnotmyForte said: ok should i repost the attachments to the original post? Sure go ahead and be patient, this is Easter weekend an Kevin is a volunteer here and will return as soon a possible. These cases can take several days of back and forth posts to resolve. Link to post Share on other sites More sharing options...
ITisnotmyForte Posted April 4, 2021 Author ID:1448954 Share Posted April 4, 2021 My user password for here has been changed... now what? Link to post Share on other sites More sharing options...
ITisnotmyForte Posted April 4, 2021 Author ID:1448955 Share Posted April 4, 2021 FRST (1).txt Link to post Share on other sites More sharing options...
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