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starting malwarebytes from the tray icon takes very long time...


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Hello,

when I start malwarebytes from the tray icon - it takes 13 Second´s till the main window shows up.

(reboot does not change, clean reinstalling with malw. support tool does not change anything)

 

Starting Thunderbird: 5-6 Seconds

Starting Chrome: 2 Seconds

Starting Norton Life Lock (without Malwarebytes installed): 3 Seconds 

 

Right know I use Defender and Malwarebytes.

 

I can send you my log´s - or maybe, it´s just the way it is 😵

 

mbst-grab-results.zip

Edited by FetzBox22
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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25 minutes ago, FetzBox22 said:

when I start malwarebytes from the tray icon - it takes 13 Second´s till the main window shows up.

Malwarebytes, on any computer I work on never really starts fast from the system tray.

You and I have the exact same processor but I have 32gigs of ram. I also assume you have a SSD for your main drive as well.

Might be an improvement we will pass on to the developers.

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

Edited by Porthos
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I added all the exclusion´s to Defender and to Malwarebytes, there is still no change.

If I register Malwarebytes in the Security Center - the start from the system tray takes even longer - almost 21 Seconds.

 

 

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20 minutes ago, FetzBox22 said:

I added all the exclusion´s to Defender and to Malwarebytes, there is still no change.

Sorry, I saw what ended up to be leftovers of Norton 360. I looked closer and realized it was no longer installed.

The slow start of MB from the system if pretty "normal" as I said before. I thought you still had Norton so that was I gave you those instructions.

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9 hours ago, Porthos said:

The slow start of MB from the system if pretty "normal" as I said before. I thought you still had Norton so that was I gave you those instructions.

ok

😢😢😢😢😢

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I had a desktop and laptop with 8 GBs of RAM.  The system trays were both very slow on the order of 13 seconds.  One day my desktop went down for the count permanently so I bought a new desktop and laptop (they were due for replacement).  The processor speed and other hardware didnt really change much, but these new ones have 16GBs of RAM and Malwarebytes opens right up now instantly.  Not sure how much you have as I didnt open the zip, but maybe time for an upgrade?  I know Malwarebytes is very intensive on RAM to which I've complained on that as well.  Even if it seems like you have a lot available it seems to want more.  Right now it's using 3 times greater than my next highest program which is Windows Defender (which you can assume is already using a lot).

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  • 4 weeks later...
Posted (edited)

 

Open Malwarebytes from the tray icon takes just 3 Seconds.

Whatever you did (I have still the same Hard- and Software) this is a big suprise! Keep up the good work!

Next week is my birthday ... thx Malwarebytes 😁

Edited by FetzBox22
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Yes they clearly worked on this, all my systems and clients also just takes 3 seconds to open Malwarebytes!

Thanks To support and Staff for all hard work they are doing on daily basis for us!😀

  • Thanks 1
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