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34 minutes ago, Porthos said:

@Glu3cifer please start you own topic and in that topic,

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your new topic.

Done! Have a look at my new topic!

 

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  • Root Admin

Hello @Glu3cifer

The logs show the following.

ATTENTION: System Restore is disabled (Total:119.23 GB) (Free:22.31 GB) (19%)

Please enable System Protection on your computer and create a new System Restore Point

https://www.tenforums.com/tutorials/4533-turn-off-system-protection-drives-windows-10-a.html

 

The Event Logs show you're having multiple DNS issues which is more than likely why your Token cannot be found and reported. The log for our service is showing that it cannot talk properly with your system to find it.

 

Application errors:
==================
Error: (04/02/2021 04:43:55 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(mobile._epoccam._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/02/2021 03:47:19 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(mobile._epoccam._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/02/2021 03:16:29 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(mobile._epoccam._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/02/2021 03:10:29 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Client application bug: DNSServiceResolve(mobile._epoccam._tcp.local.) active for over two minutes. This places considerable burden on the network.

Error: (04/02/2021 02:43:07 PM) (Source: NVIDIA OpenGL Driver) (EventID: 1) (User: )
Description: The GPU has been disconnected and this application may become unresponsive.

Error code: 10
 (pid=18548 tid=18508 streamdeck.exe 64bit)

Visit http://www.nvidia.com/page/support.html for more information.

Error: (04/02/2021 11:54:12 AM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: GLU3CIFER)
Description: Das Serverdienst-Leistungsobjekt kann nicht geöffnet werden. Die ersten vier Bytes (DWORD) des Datenabschnitts enthalten den Statuscode.

Error: (04/01/2021 05:28:13 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Das Programm WinStore.App.exe Version 12101.1001.14.0 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.

Prozess-ID: 4b8c

Startzeit: 01d7270b9308beb9

Beendigungszeit: 4294967295

Anwendungspfad: C:\Program Files\WindowsApps\Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe\WinStore.App.exe

Bericht-ID: f45e2618-0a76-4520-913b-922108b2add0

Vollständiger Name des fehlerhaften Pakets: Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe

Relative Anwendungs-ID des fehlerhaften Pakets: App

Absturztyp: Cross-process

Error: (04/01/2021 02:10:19 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: Das Programm WinStore.App.exe Version 12101.1001.14.0 hat die Interaktion mit Windows beendet und wurde geschlossen. Überprüfen Sie den Problemverlauf in der Systemsteuerung "Sicherheit und Wartung", um nach weiteren Informationen zum Problem zu suchen.

Prozess-ID: 6e0

Startzeit: 01d726efee538b7b

Beendigungszeit: 4294967295

Anwendungspfad: C:\Program Files\WindowsApps\Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe\WinStore.App.exe

Bericht-ID: dbfcc018-31cb-4d40-9d3d-e6f56523335e

Vollständiger Name des fehlerhaften Pakets: Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe

Relative Anwendungs-ID des fehlerhaften Pakets: App

Absturztyp: Cross-process


System errors:
=============
Error: (04/02/2021 04:41:20 PM) (Source: Application Popup) (EventID: 56) (User: )
Description: ACPI15

Error: (04/02/2021 03:44:58 PM) (Source: Application Popup) (EventID: 56) (User: )
Description: ACPI15

Error: (04/02/2021 03:40:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT-AUTORITÄT)
Description: Installationsfehler: Die Installation des folgenden Updates ist mit Fehler 0x800703fa fehlgeschlagen: 9NMPJ99VJBWV-Microsoft.YourPhone

Error: (04/02/2021 03:40:04 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT-AUTORITÄT)
Description: Installationsfehler: Die Installation des folgenden Updates ist mit Fehler 0x800703fa fehlgeschlagen: 9NFFX4SZZ23L-Microsoft.549981C3F5F10

Error: (04/02/2021 03:14:04 PM) (Source: Application Popup) (EventID: 56) (User: )
Description: ACPI15

Error: (04/02/2021 03:13:38 PM) (Source: DCOM) (EventID: 10005) (User: NT-AUTORITÄT)
Description: Fehler "1115" in DCOM, als der Dienst "SecurityHealthService" mit den Argumenten "Nicht verfügbar" gestartet wurde, um den folgenden Server zu verwenden:
{8C9C0DB7-2CBA-40F1-AFE0-C55740DD91A0}

Error: (04/02/2021 03:13:34 PM) (Source: DCOM) (EventID: 10010) (User: GLU3CIFER)
Description: Der Server "Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe!App.AppXxxnt3skd41veb34vkvcyva53g0wwk0gg.mca" konnte innerhalb des angegebenen Zeitabschnitts mit DCOM nicht registriert werden.

Error: (04/02/2021 03:13:33 PM) (Source: DCOM) (EventID: 10010) (User: GLU3CIFER)
Description: Der Server "Microsoft.WindowsStore_12101.1001.14.0_x64__8wekyb3d8bbwe!App" konnte innerhalb des angegebenen Zeitabschnitts mit DCOM nicht registriert werden.


Windows Defender:
================
Date: 2021-04-02 14:10:36
Description:
Die Microsoft Defender Antivirus-Überprüfung wurde vor ihrem Abschluss beendet.
Überprüfungs-ID: {81AFE12F-F87C-493E-A5DF-04D99F8AA0C1}
Überprüfungstyp: Antimalware
Überprüfungsparameter: Schnellüberprüfung
Benutzer: NT-AUTORITÄT\SYSTEM

Date: 2021-04-02 13:22:05
Description:
Microsoft Defender Antivirus hat verdächtiges Verhalten erkannt.
Name: Behavior:Win32/ModifiedBootRecord
Schweregrad: Niedrig
Kategorie: Verdächtiges Verhalten
Gefundener Pfad: file:_C:\Program Files (x86)\ImageWriter\Win32DiskImager.exe; process:_20516
Erkennungsursprung: Lokaler Computer
Erkennungstyp: Verdächtig
Erkennungsquelle: Echtzeitschutz
Status: Vorgang wird ausgeführt
Benutzer: GLU3CIFER\glue7
Prozessname: C:\Program Files (x86)\ImageWriter\Win32DiskImager.exe
Sicherheitsinformationen-ID: 23858570787236
Sicherheitsversion: AV: 1.335.43.0, AS: 1.335.43.0
Modulversion: 1.1.18000.5
Fidelity-Label:  Mittel
Zieldateiname: 

 

 

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Bonjour

 

 

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

 

After removing Bonjour please run the following fix which will attempt to correct some of the issues on the computer.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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  • 2 months later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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