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Hello Team,

 

I am Denis from DeskAlerts software company.

We have report from our client, he has upload the exe file of our client's agent builder to virustotal.com and receive the screen:

image.thumb.png.1eca9eb9bac3cd7dda12f49e24033827.png

Unfortunately it is unclear how to get the version of Malwarebytes software from virustotal, but the exe file in attach.

If you need additional information, please ask me.

If that is enough, please inform about deadlines for the review.

Best regards,

Denis

Denis.vb@deskalerts.com

ClientInstallation.rar

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Hi,

Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products and it is not detected anymore. This will eventually fix itself in Virustotal as well, as we don't have control over this.

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