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Since I had problems with previous update of component package, day before yesterday got notification about new package component update, so decided to install MBAM again and now it's even worse.

Beside not being able to update and turn on Web Protection, now I can't turn on Ransomware Protection (both are greyed-out).


Capture.thumb.PNG.19f2cd94048d5a702762c95359a2b920.PNG

 

 

 

 

 

 

 

 

 

 

Don't like where this is going with latest updates. I might consider deactivating license if this continues. It's a shame I really like MBAM, never had problems like this before.

Edited by grunf
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
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Hello @grunf and welcome back.

Thank you for the detailed event viewer screenshots.  Please try following the procedure within Repair Malwarebytes for Windows with the Malwarebytes Support Tool

Follow the MBST-Repair steps, then please follow with a Windows system restart and test MB4 for normal operation.  Then, please reply to this topic and let the forum know the result.

Thank you.

Edited by 1PW
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Hello @1PW, thank You for quick reply. I did what You ask and Support Tool installed old version.

Capture2.PNG.d7b929194db9a1ad1a0e7c3d794e3309.PNG

 

 

 

 

 

 

 

 

As You can see all protections are turned on which indicates that problem lies with latest component update.

Capture3.PNG.f9c881657e074c1a986bdc5abc62923c.PNG

Edited by grunf
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1 hour ago, grunf said:

I did what You ask and Support Tool installed old version.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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  • Root Admin

Please post back the logs as requested by @Porthos and we'll see what's going on.

The 3.x version you have 3.5.1 was from May, 8, 2018 and Last sold on Sept, 19, 2018 - we do still support the version but obviously you're going to have better protection on a 4.x version.

image.png

https://support.malwarebytes.com/hc/en-us/articles/360038521474-Malwarebytes-for-Windows-Product-Lifecycle

We need to look and see what's causing the protection modules not to load, thus we need the logs to do so.

Thank you  @grunf

 

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@AdvancedSetup 

No, no, 3.5 was the version Support Tool installed when I tried to repair MBAM with it. As You can see from screenshot that version works fine.

@Porthos

Here are the logs You requested. There were no FRST reports in mbst grab folder, I'll attach them separately.

 

mbst-grab-results.zip Addition.txt FRST.txt

Edited by grunf
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13 hours ago, grunf said:

This is what I get in Event Viewer.

Capture1.thumb.PNG.2d5619e8e9c60d5e87d5d2af84fc3482.PNG

I did a little research on error 0xc0000035 for MBAMChameleon and it means STATUS_OBJECT_NAME_COLLISION (Object Name Already Exists) or it isn't
possible to create or read files with same name but different case.

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  • Root Admin
12 hours ago, grunf said:

 

@Porthos

There were no FRST reports in mbst grab folder, I'll attach them separately.

@grunf

Why is that? Why weren't the FRST logs downloaded and ran by the MBST tool? That alone would indicate there is some type of possible networking issue.

Let me review your logs

 

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  • Root Admin

You're running both of these products.

(Adguard Software Limited -> Adguard Software Ltd) C:\Program Files (x86)\Adguard\Adguard.exe
(Adguard Software Limited -> Adguard Software Ltd) C:\Program Files (x86)\Adguard\AdguardSvc.exe

Emsisoft Anti-Malware Home

The Adguard does not work well with Malwarebytes. Both Adguard and Malwarebytes use WFP

Windows Filtering Platform (WFP) is a set of system services in Windows Vista and later that allows Windows software to process and filter network traffic.

They often step on each other.

I'm not sure if Emsisoft Anti-Malware Home is using that or not

 

Basically, you'll need to choose either our product or Adguard for Web protection.

We can attempt some clean-ups and reinstalls to see if we can get them to work together if you want but there is no guarantee they will. Some users seem to be able to make some minor changes and get them to work together, and others are not able to get them to work.

If you'd like to try let me know and I'll work with you to do some general clean-up of the computer and removal, reinstalls to see if we can get them to play together well or not.

Thank you @grunf

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15 hours ago, AdvancedSetup said:

Why is that? Why weren't the FRST logs downloaded and ran by the MBST tool?

Because Emsisoft Anti-Malware's Behavior blocker blocks it silently. FRST is not digitally signed and that's why EAM flags it as suspicious plus it updates frequently. If I allow it to run, next time it updates hash changes and EAM blocks it again.

Capture.PNG.79ec64fbe48255b366b79bb2ad77126b.PNG

15 hours ago, AdvancedSetup said:

You're running both of these products.

(Adguard Software Limited -> Adguard Software Ltd) C:\Program Files (x86)\Adguard\Adguard.exe
(Adguard Software Limited -> Adguard Software Ltd) C:\Program Files (x86)\Adguard\AdguardSvc.exe

Emsisoft Anti-Malware Home

The Adguard does not work well with Malwarebytes. Both Adguard and Malwarebytes use WFP

Windows Filtering Platform (WFP) is a set of system services in Windows Vista and later that allows Windows software to process and filter network traffic.

They often step on each other.

I'm not sure if Emsisoft Anti-Malware Home is using that or not

 

Basically, you'll need to choose either our product or Adguard for Web protection.

We can attempt some clean-ups and reinstalls to see if we can get them to work together if you want but there is no guarantee they will. Some users seem to be able to make some minor changes and get them to work together, and others are not able to get them to work.

If you'd like to try let me know and I'll work with you to do some general clean-up of the computer and removal, reinstalls to see if we can get them to play together well or not.

Thank you @grunf

All three programs uses WFP driver. I've been using them for years (except 2 BSOD's caused by AdGuard driver conflict with Opera's built-in VPN) without serious problems. Problems started with last 2 updates.

As You can see from my previous post about Web Protection not starting, I could not even start Web Protection after uninstalling both EAM and AdGuard. OK, I'm willing to try to completely remove all three programs and install them again.

@exile360

Thank You, I already tried that without success.

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  • Root Admin

Thank you @grunf

Please run the following fix for me.

Would it be okay with you if we also reset your Firewall back to defaults?

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

Please open an Elevated Admin Command Prompt and type in the following and press the Enter key  (if you need to know how to start an elevated admin command prompt please let me know)

netsh advfirewall reset

Then restart your computer

After the restart please check for Windows Updates.

Go to the Start Screen screen and type windows update. Select Settings on the right, and then select Windows Update on the left. You can select "Check for updates now" to check for new updates.

Let me know what Windows finds please.

Thanks

 

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