MaverickRojo Posted March 27, 2021 ID:1447434 Share Posted March 27, 2021 Trying to download an activation key and then suddenly my real time protection cannot be turned on. I managed to turn on windows defender but i cant turn on real time protection can someone help me? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted March 27, 2021 Staff ID:1447435 Share Posted March 27, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted March 27, 2021 ID:1447436 Share Posted March 27, 2021 24 minutes ago, MaverickRojo said: Trying to download an activation key and then suddenly my real time protection cannot be turned on. I managed to turn on windows defender but i cant turn on real time protection can someone help me? Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
MaverickRojo Posted March 28, 2021 Author ID:1447470 Share Posted March 28, 2021 9 hours ago, Porthos said: Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Hi sir. I managed to turn on the real time protection in group policy but there still the message says "Some settings are managed by your organization" here is the Logs. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted March 28, 2021 ID:1447472 Share Posted March 28, 2021 10 hours ago, MaverickRojo said: Trying to download an activation key and then suddenly my real time protection cannot be turned on. Activation key for what. Link to post Share on other sites More sharing options...
MaverickRojo Posted March 28, 2021 Author ID:1447473 Share Posted March 28, 2021 for a game. Link to post Share on other sites More sharing options...
Porthos Posted March 28, 2021 ID:1447474 Share Posted March 28, 2021 You computer seems to be infected. I will ask @AdvancedSetup to assist you with cleaning it up. It does not help your issue that you are running a severely outdated (1607) version of Windows 10 Enterprise which puts your computer at risk. Link to post Share on other sites More sharing options...
MaverickRojo Posted March 28, 2021 Author ID:1447475 Share Posted March 28, 2021 2 minutes ago, Porthos said: You computer seems to be infected. I will ask @AdvancedSetup to assist you with cleaning it up. It does not help your issue that you are running a severely outdated (1607) version of Windows 10 Enterprise which puts your computer at risk. I am doing a fuill scan using the defender. will it help? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2021 Root Admin ID:1447484 Share Posted March 28, 2021 Hello @MaverickRojo Please run the following steps and post back the logs as an attachment when ready. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. Spoiler Spoiler When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users. Example of Microsoft Edge blocking the download STEP 01 If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Double-click to run the program Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time Please attach the Additions.txt log to your reply as well. On your next reply, you should be attaching frst.txt and additions.txt to your post, every time. Thanks Link to post Share on other sites More sharing options...
MaverickRojo Posted March 28, 2021 Author ID:1447486 Share Posted March 28, 2021 I fully scanned and it removed malwares but it still says some settings are managed by your organization Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 28, 2021 Root Admin ID:1447489 Share Posted March 28, 2021 (edited) Please follow the steps I provided above and I will assist you. It is the weekend though and past 1 AM on Saturday night for me. I will try to follow up with you tomorrow if I can but if not then I'll be back on Monday morning to assist you. Please run those steps and provide the requested logs and we'll get you cleaned up. Thank you @MaverickRojo Edited March 28, 2021 by AdvancedSetup updated information Link to post Share on other sites More sharing options...
MaverickRojo Posted March 30, 2021 Author ID:1447827 Share Posted March 30, 2021 On 3/28/2021 at 4:06 PM, AdvancedSetup said: Please follow the steps I provided above and I will assist you. It is the weekend though and past 1 AM on Saturday night for me. I will try to follow up with you tomorrow if I can but if not then I'll be back on Monday morning to assist you. Please run those steps and provide the requested logs and we'll get you cleaned up. Thank you @MaverickRojo Hey man sorry for the late response. Here are the files you mentioned. Will gladly wait for your response report.txt adwcleaner.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 30, 2021 Root Admin ID:1447828 Share Posted March 30, 2021 ATTENTION: System Restore is disabled (Total:74.04 GB) (Free:21.61 GB) (29%) Please enable System Restore and create a Restore Point Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Flash Player cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 5, 2021 Root Admin ID:1449246 Share Posted April 5, 2021 Hello @MaverickRojo Are you still with us? Please post a status update when you have a moment Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 12, 2021 Root Admin ID:1450786 Share Posted April 12, 2021 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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