TShindo Posted March 25, 2021 ID:1447154 Share Posted March 25, 2021 (edited) I received an email telling me that my subscription to Malwarebytes Premium has expired and to buy it. I just checked my account and my subscriptions for same (two different purchases - one for me and my phone, one for a relative and their phone) are valid. So I'm confused. Is this a false email? Or is this a problem? Edited March 25, 2021 by AdvancedSetup removed log for privacy Link to post Share on other sites More sharing options...
David H. Lipman Posted March 25, 2021 ID:1447159 Share Posted March 25, 2021 It looks legitimate. However, you printed the email to PDF. That obfuscates the full Email Headers. The full Email Headers can be used to authenticate that email. https://support.google.com/mail/answer/29436?hl=en Link to post Share on other sites More sharing options...
TShindo Posted March 25, 2021 Author ID:1447162 Share Posted March 25, 2021 (edited) This enough to verify it was from Malwarebytes? Edited March 25, 2021 by AdvancedSetup removed log for privacy Link to post Share on other sites More sharing options...
David H. Lipman Posted March 25, 2021 ID:1447164 Share Posted March 25, 2021 It is legitimate. Will Request the Forum Admin REMOVE that for your Privacy. Link to post Share on other sites More sharing options...
TShindo Posted March 25, 2021 Author ID:1447166 Share Posted March 25, 2021 Thanks. But that still does not explain why I received it. I don't want my current subscriptions to lapse due to a false negative and have to deal with fixing it to get coverage. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 25, 2021 ID:1447167 Share Posted March 25, 2021 Please contact Malwarebytes Support HERE and they can assist you in this matter. Link to post Share on other sites More sharing options...
TShindo Posted March 25, 2021 Author ID:1447168 Share Posted March 25, 2021 Thank you very much. Other relative is elderly and not very careful. I use this to help protect as much as I can. Again, thanks for looking at this. Link to post Share on other sites More sharing options...
David H. Lipman Posted March 25, 2021 ID:1447169 Share Posted March 25, 2021 Link to post Share on other sites More sharing options...
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