Win10: Programs open then instantly close. MB Protection layers disabled

[sem23tex]

Started up my computer this am and noticed that when I tried to open a program it would come up, then stall and close. Chrome is functional, but MS Edge and Brave start and then shutdown. Malware Bytes scans and finds nothing, but all of the protection layers are deactivated even in safe mode. I am stuck on what to do next. Any assistance would be appreciated.

FRST.txt Addition.txt

[sem23tex]

Update. Now my computer will not allow any application to update or allow Malware Bytes or any other anit-virus/malware application load.  Help!

[AdvancedSetup]

I don't see an obvious infection but I do see that there is some type of path issue. Possibly from blocking by something.

Do you have access to another clean computer?

Please try to open an elevated Admin command prompt and copy / paste or type in the following and the restart the computer and let the disk check run

ECHO Y|CHKDSK C: /F

Let me know if that helps at all

 

[sem23tex]

Still having problems with most programs including Malware Bytes. I can only get it to run in safe mode and it doesn't detect anything. Even Windows 10 isn't operating correctly. Everything I try to access in settings hangs and then closes. The first chkdsk pass appeared to fix a few things, but after a few hours everything reverts back to being inoperable. Adobe Acrobat opens, hangs and then closes. Spotify the same. When I open up the desktop tray, 1/2 the applications close including Malware Bytes. Latest FRST scans are attached.

Shortcut.txt Addition.txt FRST.txt

[AdvancedSetup]

Can you get into Normal Mode at all?

At this point we need to try and do a Clean Boot option if possible and see if we can repair. If you tasks have really been removed then it's going to be more work trying to fix the computer than format and reinstall Windows will be.

 

How to perform a clean boot in Windows
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

If you can't do that then it's probably best to back up your personal data and do a clean install of Windows 10

Backup Software
https://forums.malwarebytes.org/index.php?/topic/136226-backup-software

 

Let me know please.

 

[sem23tex]

I can get into normal mode, but that is where the problems start. Programs start, then hang and then close. The weird thing is the programs all work in safe mode.  

[sem23tex]

Did the clean boot. Programs start, hang and close. Can't even use msconfig. Only command-line.

[AdvancedSetup]

All your TASKS are missing. Which is an issue on Windows 10. Earlier versions of Windows it wasn't as important but on Windows 10 they're pretty important.

From the NORMAL Mode please open an elevated admin command prompt and type in the following and press the Enter key

SFC  /SCANNOW 

Then run the following as well

DISM.exe /Online /Cleanup-Image /ScanHealth 

Let me know what both say please.

 

[AdvancedSetup]

Let me have you also run the following. Please follow the directions from this topic.

 

[sem23tex]

10 minutes ago, AdvancedSetup said:

All your TASKS are missing. Which is an issue on Windows 10. Earlier versions of Windows it wasn't as important but on Windows 10 they're pretty important.

From the NORMAL Mode please open an elevated admin command prompt and type in the following and press the Enter key

SFC  /SCANNOW 

Then run the following as well

DISM.exe /Online /Cleanup-Image /ScanHealth 

Let me know what both say please.

 

They both found nothing. I have not used the anit-root kit. Installed, but I cannot use it normal mode. Opens, hangs and closes.

[AdvancedSetup]

Try from Safe Mode please

 

[sem23tex]

I did and it says no malware found. I am screwed.

[AdvancedSetup]

Please try the following.

See if you can do an in-place upgrade

Go to the following site and see if you can update the current OS

https://www.microsoft.com/en-us/software-download/windows10

 

[sem23tex]

I'll try that now. One thing to note, I created another admin user account and everything installed works fine.

[sem23tex]

The windows installer says I have the most up to date version.

[AdvancedSetup]

Please log into the other Admin account. Then run FRST from that account. It could be you simply have a corrupted user account. Sadly that is too common on Windows 10. It happened before in other versions but sure "seems" to happen more in Windows 10 or at least more people reporting it.

Thanks

 

[sem23tex]

Here are the logs from the functional user account.

Thank you for your patience and assistance with this matter.

Addition.txt FRST.txt

[AdvancedSetup]

Well, the computer may function a bit better under this account but it's still highly messed up with regards to underlying operations.

I notice you do have Acronis True Image installed. Do you have a Full image backup of the system on an external USB drive?

If so you could backup your current documents and then do a full system restore, then copy back the updated documents.

At this point without doing a system restore I think you're looking at having to reinstall Windows from scratch.

Let me know @sem23tex

Thanks

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you