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Updated Malwarebytes and Ran a scan, now Chrome can't load pages


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Hi, Chrome has stopped loading pages, and is causing my laptop's fans to get really loud, and is also causing my CPU usage to spike into the 80% - 90% range. All of this happened after I updated Malwarebytes and used the premium trial to run a full scan of my C: and D: drives. I'm not sure if the update or the scan or something else has caused this, but Malwarebytes has found no issues or threats on any scans, but I just can't think of what could be causing this. I've tried resetting Malwarebytes' settings, adding chrome to the exceptions, restarting my computer, doing a clean reinstall of both Malwarebytes and Chrome, and none of it has worked. I should add that other browsers like Firefox and IE are working, but I like using chrome and really hope this doesn't require a more drastic fix. Thank you in advance!

Addition (C).txt Addition (D).txt FRST (C).txt FRST (D).txt

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  • Root Admin

Hello @knight541

Please temporarily uninstall McAfee VirusScan then reboot.

 

Please follow the directions from the following topic and let us know if that corrects the issue for you.

 

 

Please make sure you also clean up Google Chrome on each system

Set your default search engine
https://support.google.com/chrome/answer/95426?co=GENIE.Platform%3DDesktop&hl=en

Clear cache & cookies
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Clear browsing data
https://support.google.com/chrome/answer/2392709?hl=en&ref_topic=7438008

Remove unwanted ads, pop-ups & malware
https://support.google.com/chrome/answer/2765944?co=GENIE.Platform%3DDesktop&hl=en

Set your homepage and startup page
https://support.google.com/chrome/answer/95314?co=GENIE.Platform%3DDesktop&hl=en

Update Google Chrome
https://support.google.com/chrome/answer/95414?hl=en&ref_topic=7438008

 

 

If you need further help with cleaning Google Chrome or more extensive information please review the following.

Resetting Google Chrome to clear unexpected issues
https://forums.malwarebytes.com/topic/258938-resetting-google-chrome-to-clear-unexpected-issues/

 

Let me know how that works out and I'll check back on you again sometime tomorrow

Thanks

 

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I'm just as confused as you are, I've been using Malwarebytes for a few years now, looks like this laptop came with it pre-installed and had the subscription payed for and I never activated it. Will run the cleanup tool and let you know what happens, thanks!

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  • Root Admin

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 

 

Spoiler

 

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin

Very late for me so I'll check back on you tomorrow.

Please also run the following

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

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  • Root Admin

Hello @knight541

The logs indicate that you don't appear to have run the McAfee removal tool. All the entries for McAfee are still there in the logs.

Were you able to run that removal tool?

I can write a script to remove most of it but using their removal tool would probably be best

 

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Everything seems to be running fine now, no hits from anything aside from EaseUS Partition Master getting tagged by ESET (I don't use it anymore so I removed it.) Not getting any performance issues and chrome is working perfectly now after clearing the sync, updating, and running those checks. I can remove McAfee and run them again if you think I really need to, otherwise the problem seems to be fixed.

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  • Root Admin

Your immediate issue may be fixed but the logs indicate the computer is experiencing issues. It's up to you. If you want help fixing the issues let me know otherwise we can go ahead and close your topic if you think you're good to go

Cheers

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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