Adwcleaner doesn't remove what is found

[sebatoccalino]

Hello, i been having problems with my computer. 

I get some weird Ads in google searches on top of the normal results and i want to remove this for once. i even formated my C drive but the problem is still here.

I downloaded adwcleaner and run a test , it found 2 results wich i sent to quarantine and then the weird Ads dissapear, but once i restar my PC they come back and i have to run adwcleaner everytime i turn on my PC.

The items found are this:

 

I will attach the log file as well.

Please i need some help removing definetly removing this malwares 

AdwCleaner[C03].txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the AdwCleaner Help forum.
In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593

Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue:

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[exile360]

Greetings,

It sounds like the sync feature in your browser may be bringing back the ads and unwanted content.  Please see if the instructions in this support article are helpful or not and let us know how it goes.

Thanks

[sebatoccalino]

Just now, exile360 said:

Greetings,

It sounds like the sync feature in your browser may be bringing back the ads and unwanted content.  Please see if the instructions in this support article are helpful or not and let us know how it goes.

Thanks

Thanks for your response, i have disabled my chrome sync and still happens

[AdvancedSetup]

Hello @sebatoccalino

Please open Google Chrome, then click on the three ...  on the top right of the browser. Then click on Settings

Scroll down to Search Engine

Click on Manage search engines

You can also copy / paste or type in the following to get there from the address bar

chrome://settings/searchEngines

Review all the search engines and remove any that are not wanted or look valid by clicking the three ...

 

Set your default search engine
https://support.google.com/chrome/answer/95426?co=GENIE.Platform%3DDesktop&hl=en

Clear cache & cookies
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Clear browsing data
https://support.google.com/chrome/answer/2392709?hl=en&ref_topic=7438008

Remove unwanted ads, pop-ups & malware
https://support.google.com/chrome/answer/2765944?co=GENIE.Platform%3DDesktop&hl=en

Set your homepage and startup page
https://support.google.com/chrome/answer/95314?co=GENIE.Platform%3DDesktop&hl=en

Update Google Chrome
https://support.google.com/chrome/answer/95414?hl=en&ref_topic=7438008

 

Please let us know what you find.

Thank you

 

 

 

 

Edited March 23, 2021 by AdvancedSetup
updated information

[sebatoccalino]

44 minutes ago, AdvancedSetup said:

Hello @sebatoccalino

Please open Google Chrome, then click on the three ...  on the top right of the browser. Then click on Settings

Scroll down to Search Engine

Click on Manage search engines

You can also copy / paste or type in the following to get there from the address bar

chrome://settings/searchEngines

Review all the search engines and remove any that are not wanted or look valid by clicking the three ...

 

Set your default search engine
https://support.google.com/chrome/answer/95426?co=GENIE.Platform%3DDesktop&hl=en

Clear cache & cookies
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Clear browsing data
https://support.google.com/chrome/answer/2392709?hl=en&ref_topic=7438008

Remove unwanted ads, pop-ups & malware
https://support.google.com/chrome/answer/2765944?co=GENIE.Platform%3DDesktop&hl=en

Set your homepage and startup page
https://support.google.com/chrome/answer/95314?co=GENIE.Platform%3DDesktop&hl=en

Update Google Chrome
https://support.google.com/chrome/answer/95414?hl=en&ref_topic=7438008

 

Please let us know what you find.

Thank you

 

 

 

 

Hello and thanks for your response, i did this and still have the weird ads on top of my search results. like this:

[exile360]

Those are the normal ads displayed by Google; I just verified in my own browser after disabling all of my ad-blocking browser extensions.

If you install Malwarebytes Browser Guard which can be found here for Chrome, it should help.

You might also consider installing a dedicated ad blocking extension alongside Malwarebytes such as uBlock Origin.

Edited March 23, 2021 by exile360

[Porthos]

These AD's are "normal" and can be removed by installing Ublock origin and Malwarebytes Browser Guard to your Browser.

 

Edited March 23, 2021 by AdvancedSetup
corrected font issue

[sebatoccalino]

1 minute ago, exile360 said:

Those are the normal ads displayed by Google; I just verified in my own browser after disabling all of my ad-blocking browser extensions.

If you install Malwarebytes Browser Guard which can be found here for Chrome, it should help.

You might also consider installing a dedicated ad blocking extension alongside Malwarebytes such as uBlock Origin.

Sorry but they are not normal. In my notebook they don't appear, in fact the problem i have is that every time i turn my pc on they appear, i run adwcleaner and then they stop appearing wich should be normal behavior

[Porthos]

4 minutes ago, sebatoccalino said:

Sorry but they are not normal.

I have a 100% clean computer. Below is without Ublock

And this is with Ublock

[sebatoccalino]

that's weird... in my work laptot those ads never pop up, and i just made a friend search the same things (after pausing his ad block chrome extension) and didn't pop any ads either..

[Porthos]

1 minute ago, sebatoccalino said:

in my work laptot those ads never pop up

I cant answer that except your employer might have put some controls on it.

2 minutes ago, sebatoccalino said:

(after pausing his ad block chrome extension)

Not all AD blockers are the same.

Add Ublock origin for yourself and report back.

[AdvancedSetup]

Here is a search from Google Chrome in Brazil without any Ad or Content blocking

 

Here is the same search in Firefox with both Malwarebytes Browser Guard and uBlock Orgin enabled

 

 

AdwCleaner is not designed to be a Browser cleaner. It often detects garbage in there as that is often one way to get into your computer and infect you, but using an Ad, Content blocker is the way to go to stop ADS

 

Even searching for our Browser Guard shows a ton of Ads

 

[AdvancedSetup]

[Porthos]

1 minute ago, AdvancedSetup said:

Even searching for our Browser Guard shows a ton of Ads

Same here and that is why I use both on all computers I service.

[AdvancedSetup]

As the others have said, it's best to install a Content / Ad blocker on your browser

Malwarebytes Browser Guard on the Google Chrome Webstore
https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee

uBlock Origin on the Google Chrome Webstore
https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm

 

[sebatoccalino]

The ublock extension worked, it doesn't show those ads anymore. my fear was that those ads where an indication that my pc was infected but aparently not. 

thanks everyone!

[AdvancedSetup]

Both Content blockers will work together and compliment each other. There are things one will stop or prevent that the other may not.

 

[sebatoccalino]

yes i just installed the other one! hope it helps and prevents things from infecting me in the future

[Porthos]

3 minutes ago, sebatoccalino said:

my fear was that those ads where an indication that my pc was infected but aparently not. 

I get a lot of repair calls because users "think" they are infected but are really not.

[sebatoccalino]

im in college and have a ciber security class. my teacher is very paranoic and started showing us videos and telling us stories and got me a little bit scared, not gona lie! hahah

[Porthos]

1 minute ago, sebatoccalino said:

hope it helps and prevents things from infecting me in the future

At the end of the day, you and how you use the computer is the best defense from malware. No program can protect you from yourself.

[AdvancedSetup]

Here is a link to some ways to help better protect your computer and privacy. One of which includes getting rid of Google Chrome

 

[sebatoccalino]

wow, is google chrome really that bad? i will have to take a look at firefox, i really like the UI from chrome 

[sebatoccalino]

i just downloaded firefox and when i try to acces gmail i get this