Privacy connecting for a long time and then saying can not connect.

[Ben546]

Privacy is connecting for a long time and then saying can not connect. I have tried other VPN's and they work. My wifi is jus fine. Please tell me what I can do to fix it. 

[Porthos]

1 hour ago, Ben546 said:

Privacy is connecting for a long time and then saying can not connect. I have tried other VPN's and they work. My wifi is jus fine. Please tell me what I can do to fix it. 

Now since you are up and running,

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[Ben546]

mbst-grab-results.zip

[AdvancedSetup]

Hello @Ben546

Not sure how well the other programs are working. The Event Logs are showing quite a few errors including a DNS error which is what allows systems to find servers locally or on the Internet.

It also shows that at least one of your network devices are having issues as it believes you have another computer on the network with the same name which is not allowed.

 

Application errors:
==================
Error: (03/22/2021 01:52:20 PM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (03/22/2021 10:43:40 AM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program Zoom.exe version 5.4.59296.1207 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 4098

Start Time: 01d71f1b134114bb

Termination Time: 4294967295

Application Path: C:\Users\benja\AppData\Roaming\Zoom\bin\Zoom.exe

Report Id: 817b0b13-2499-4075-9667-c5ecc59ad414

Faulting package full name:

Faulting package-relative application ID:

Hang type: Top level window is idle

 

System errors:
=============
Error: (03/21/2021 08:57:37 PM) (Source: Service Control Manager) (EventID: 7024) (User: )
Description: The Routing and Remote Access service terminated with the following service-specific error:
The requested name is valid, but no data of the requested type was found.

Error: (03/21/2021 08:57:35 PM) (Source: RemoteAccess) (EventID: 20152) (User: )
Description: The currently configured authentication provider failed to load and initialize successfully. The requested name is valid, but no data of the requested type was found.

Error: (03/21/2021 08:57:28 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 8:46:51 PM on ‎3/‎21/‎2021 was unexpected.

Error: (03/21/2021 02:58:10 PM) (Source: Service Control Manager) (EventID: 7024) (User: )
Description: The Routing and Remote Access service terminated with the following service-specific error:
The requested name is valid, but no data of the requested type was found.

Error: (03/21/2021 02:58:08 PM) (Source: RemoteAccess) (EventID: 20152) (User: )
Description: The currently configured authentication provider failed to load and initialize successfully. The requested name is valid, but no data of the requested type was found.

Error: (03/21/2021 02:57:59 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 12:39:45 PM on ‎3/‎21/‎2021 was unexpected.

Error: (03/21/2021 12:25:33 PM) (Source: Microsoft-Windows-DNS-Client) (EventID: 1012) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (03/21/2021 11:45:10 AM) (Source: Server) (EventID: 2505) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{24C509CE-B36F-4B88-91D5-5FEE7A59DF37} because another computer on the network has the same name.  The server could not start.

 

Windows Defender:
================

Date: 2021-01-29 14:08:45.557
Description:
Windows Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.329.2479.0
Update Source: Microsoft Malware Protection Center
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.17700.4
Error code: 0x80072ee7
Error description: The server name or address could not be resolved

 

 

I would suggest that you run our MBST tool and go to the Advanced, and then do a CLEAN which will remove both Malwarebytes and Privacy. It will also ask if you want to reinstall Malwarebytes (it does not auto reinstall Privacy) - please select NO and decline the installation of Malwarebytes until we're done looking at what is causing issues on your system.

After the reboot please find and run the following program:  C:\Users\benja\Downloads\FRSTEnglish.exe

Run that program and make sure there is a check mark on the Addition.txt check box and then attach both new logs on your next reply

FRST.txt
Addition.txt

 

Thanks

 

 

 

[AdvancedSetup]

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