Jump to content

How to remove my pop up after each scan?


Recommended Posts

  • Root Admin

I would also add that if the pop-up you're seeing always indicates that potential threats were detected, it may be a problem with the sync feature in Chrome bringing back the detections.  If so, the instructions in this support article should help.

If that does not fix the problem, please open the report from one of the scans showing the detections and post it here.  Instructions on how to do so can be found in this support article and I have also provided a brief summary below:

  • Open Malwarebytes by double-clicking on the Malwarebytes tray icon near your system clock, or by using the shortcut on your desktop or by searching for Malwarebytes in the Windows START menu
  • Click on the History card as highlighted in the following picture (I am using the dark theme so it may look a little different, but the layout should be the same):
    History.png.28ef7576c8e54fb6f08fd4b25ea4e8ea.png
  • Click on the History tab as highlighted below:
    Reports.png.db4124acdae668aa8439376a17079827.png
  • Next, hover your mouse over the most recent Scan detection report listed in your History tab and click on the middle icon to save a copy of the report as a text file:
    Save.png.d7bee0663cc32632dc3975b56d9b4ec6.png
  • Give the text file a name and save it to a place you can easily find it such as your desktop, then attach the file here to your reply and we will take a look and advise on what the next steps should be to get rid of the detections

Please let us know how it goes and if you need any more help.

Thanks

Edited by exile360
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.