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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Staff

Greetings,

That pop-up appears to be from a push notification from a web browser.  This is not actually an indication of an infection on your system.  Most likely a website someone on the system was visiting prompted them to allow notifications from the site and they clicked the option to allow it.  Once that happens, that website can push such pop-ups/notifications any time the system is online until the permission to display push notifications from that site are revoked.  This can obviously lead to some very obnoxious behavior, including being inundated with unwanted and unexpected pop-up advertisements and false alerts like the one shown in the image you posted above.

You can learn more about what push notifications are and how they are often abused, as well as how to eliminate them by reviewing the information in this Malwarebytes Labs article as well as this Malwarebytes Labs article.  The instructions vary depending on what browser the notifications are coming from, but instructions for the major browsers are included in the aforementioned article.

In the future you can prevent many of these items by installing Malwarebytes Browser Guard, a free add-on which is available for Chromium based browsers like Google Chrome and Microsoft Edge Chromium as well as Mozilla Firefox.  It blocks many of the sites that are known to abuse the push notification feature.

I hope this helps and if there is anything else we might assist you with please let us know.

Thanks

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As exile360 says, it appears to be a dodgy/misleading advertising pop-up.

If you look closely the site being advertised in that popup, and which you would probably go to if you clicked the link, is "Darwin2.ru" - which is a travel site and noting to do with an antivirus.
 

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About the DARWIN2.RU project

This site specializes in producing content for package travelers and solo travelers. In the Maps.Me section , you can download ready-made tourist routes for the main attractions and memorable places of major cities in Russia, Europe and Asia for free.

 

 

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