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Unable to retrieve endpoint agent information


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I've been having a number of cases where the deployment tool is failing to fully deploy Malwarebytes to devices. It seems to only get half installed, where the Malwarebytes Endpoint Agent service is running, but the Malwarebytes Service doesn't get installed. The device will show up under my Endpoints but it flashes the error "Unable to retrieve endpoint agent information" when I try to view information on these devices. It doesn't happen with every installation, but it's happening more often now.

We have set up all of the recommended exclusions for SEP and for the Firewall, and I have configured a policy. Uninstalling and reinstalling doesn't seem to correct it.

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