Unable to retrieve endpoint agent information

[MagCCB]

I've been having a number of cases where the deployment tool is failing to fully deploy Malwarebytes to devices. It seems to only get half installed, where the Malwarebytes Endpoint Agent service is running, but the Malwarebytes Service doesn't get installed. The device will show up under my Endpoints but it flashes the error "Unable to retrieve endpoint agent information" when I try to view information on these devices. It doesn't happen with every installation, but it's happening more often now.

We have set up all of the recommended exclusions for SEP and for the Firewall, and I have configured a policy. Uninstalling and reinstalling doesn't seem to correct it.

[MagCCB]

Bump, is there any additional information I can provide for troubleshooting? This is continuing to happen.

[exile360]

Greetings,

I passed your findings on to the Product and QA teams already, however it would probably be best to troubleshoot the issue directly with Malwarebytes Business Support to avoid exposing any of your company's information.

To do so, please fill out the web form on this page and they will assist you directly via email.

Thanks