Possibly infected. Malware found and quarantined.

[jsbarrett30284]

Hello all,

I recently had a malware found (keyloger I think) on my computer. How can I be sure that nothing is left of the malware and that everything is functioning as it should?

 

-JB-

[Maurice Naggar]

Hi. My name is Maurice.

I will guide you.

Do all steps on this starter guide.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Attach all reports with your reply after is all done.

 

 

[jsbarrett30284]

Here are the scans

Mbytes.txt Addition.txt FRST.txt

[Maurice Naggar]

Thanks for the reports.

In Malwarebytes for Windows program, we want to do a special scan.

Click Settings ( gear icon) at the top right of Malwarebytes window. We want to see the SETTINGS window.

Then click the Security tab.   

Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON 👈

Click it to get it ON if it does not show a blue-color

.

Next, click the small x on the Settings line to go to the main Malwarebytes Window.

 

Next click the blue button marked Scan.

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

You can actually click ( tick ) the topmost left check-box on the very top line to get ALL lines ticked ( all selected). 👈

🔻

Then click on Quarantine selected.

 

Then, locate the Scan run report; export out a copy; & then attach in with your reply.

See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

[jsbarrett30284]

Here is the report

 

new report.txt

[Maurice Naggar]

Thanks. Bravo. The Malwarebytes scan result is excellent. Just be very sure you do a Check for Updates run so that it gets the latest Component Update.

See https://forums.malwarebytes.com/topic/267780-malwarebytes-43/?do=findComment&comment=1444010

 

NEXT 

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".

Next, when prompted by Windows, allow it to start by clicking Yes

When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display.

You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”.

Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom).

Press Continue when all done. You should click to off the offer for “periodic scanning”.

 

And let me know, How is the system at that point.

Edited March 19, 2021 by Maurice Naggar

[Maurice Naggar]

Hello. I hope you are doing well.

I have not heard back from you after about 10 days. I am marking this case_thread for closure.

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

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