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Malwarebytes Web Protection still breaks PIA's split tunnelling.


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As many others noted last year in this post and this post and this post, MBAM's Web Protection mode breaks PIA's split tunnelling feature. I, using 4.3.0.98 with Premium, have encountered exactly the same issues over a year later: split tunnelling works perfectly with Web Protection off but not at all with it on.

I hope I'm being completely unfair here, but it's not a good look that MBAM has broken a major feature of a competing VPN just as they entered that space, and failed to fix it in over a year. There is a clear conflict of interest here and, as a paying customer, it doesn't fill me with confidence to encounter this sort of issue.

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  • Staff

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Greetings,

If you haven't done so already, I would recommend installing the latest component update to see if it makes any difference with regards to this issue, as improving compatibility for the Web Protection module is one of the items called out in the latest release notes listed in this post.

To check, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the About tab, and if it lists the Component package version as being 1.0.1217 then you have the latest build already.  If not, then you can install it by clicking the Check for updates link found under the same tab just beneath where it shows the Malwarebytes version info.

If you do try it, please let us know how it goes and if you still encounter the problem with PIA's split tunneling feature or not.

Thanks

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I checked your logs and you are indeed running the latest build.  I will be sure to pass on this information to the QA and Product teams so that they are aware that this is still an issue with the latest release.

If there is anything else we might be of assistance with please let us know.

Thanks

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It's Important to remember that we strive to provide as much compatibility as possible whenever the 3rd party allows it, sometimes these third parties don't have compatibility in mind (we do all the time).

We do not use  (have never used) blocking other security products as part of any strategy

 

Here is a possible workaround

Switch Private Internet Access from OpenVPN to WireGuard and enable option “Use small packets”

  • Update PIA to the latest version v2.7.1+
  • Turn VPN off
  • Switch from OpenVPN to WireGuard
  • Enable "Use small pockets"
  • Turn VPN on
  • Restart browser

 

image.png

 

image.png

 

Thank you

 

 

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