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Security tool virus - Malwarebytes or Trend Micro HighjackThis don't run


dnvcnt
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Hi,

After I got the security tool virus, I tried using my antivirus (NOD32) to get rid of it, but it doesn't let me run it. My desktop has dissappeared, icons, background picture, and now it's all black. Also, it won't let me run any of the microsoft office programs, or any windows games. It doesn't let me run the already installed malwarebytes' anti-malware. Everytime I double click on mbam-setup it opens a window where I click run, and then it opens a smaller window but it quickly dissappears. Sometimes this last window doesn't even open. I also downloaded the Tren Micro HighjackThis but it won't let me run it either. When I click on the HJTInstall icon, and then click on run, it won't run. What should I do?

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Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this do following, please.

Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

Download GMER here by clicking download exe -button and then saving it your desktop:

  • Double-click .exe that you downloaded
  • Click rootkit-tab and then scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log in your reply.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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