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Malwarebytes causing boot device error


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I used Malwarebytes Free to scan my pc because of this stubborn Generic Trojan KD virus I could not remove. My anti virus that I'm using is Bitdefender. It detects and blocks it but it couldn't remove no matter what I do. I tried using other free malware alternatives but they still couldn't remove this Trojan. While Malwarebytes was scanning, it caused this issue. This happened before which is why I was hesitant in using and purchasing Malwarebytes. But after searching far and wide in the internet, many are praising malwarebytes as the best one out there. But my issue is that it causes this error and I can't fix it anymore. Please help me! Thank you

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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Hi. Sorry to read of all this.

What specific version of Windows is this ?

Please insure no USB-flash is connected.  Same for any CD or DVD device. disconnect any printer device if any.

Try powering off the system. Wait for about 1 minute.

Then power back up, have patience and keep good notes.

Hopefully this will help.

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1 hour ago, Maurice Naggar said:

Hi. Sorry to read of all this.

What specific version of Windows is this ?

Please insure no USB-flash is connected.  Same for any CD or DVD device. disconnect any printer device if any.

Try powering off the system. Wait for about 1 minute.

Then power back up, have patience and keep good notes.

Hopefully this will help.

Hello! Thank you. I was able to fix the issue by disconnecting my SSD and other hard drives from my motherboard and connect them again. After turning on my pc, I went to the Bios and select the boot drive which was in the SSD and it booted properly. However, this was only a minor fix to the overall issue which whenever I try to use Malwarebytes, this happens every time. 

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Ok. Though I would wonder if there had been recent preceding events where drives were moved or added or reconnected before today ?

Be sure you always do your best to answer my queries.

I still do not know if this is Windows 10 or some other.  Please be clear.

Hold off on any other scans with Malwarebytes or any other security program.

I would like 2 report files (diagnostic readouts) using the FARBAR FRST tool.

Try to save the download to the DESKTOP.  Save the download first.

See the latter part of this post on FARBAR tool.

attach the 2 reports here to this topic when done.  I will review & guide you forward.

Meantime no games, or online surfing. We will do more steps later.

Sincerely.

 

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  • 2 weeks later...

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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